Career Center

Job Summary:

Essential Duties:

• Provides leadership, vision, and organizational structure for events and community building, extraordinary customer service experiences, 24/7 service and access at library locations, student success partnerships, and circulation services.
• Responsible for hiring, supervising, mentoring, problem-solving, and goal setting for colleagues within the department. Plans initiatives for the department that align with the Libraries' and University's strategic plans.
• Develops and manages departmental budget.
• Collaborates with faculty, Libraries' public services staff, and campus and community partners to achieve departmental and Libraries goals.

• Identifies opportunities, creates proposals, and executes grants in support of community building, student success, and student engagement.
• Engages is professional development, scholarship, and outreach that centers on community building and student engagement and success.

• Advance departmental, Libraries, and university goals.
• Advocate for justice, equity, diversity, and inclusion practices throughout UTA Libraries.
• Participate in committees and task forces within the Libraries, university, and the profession.
• Foster an environment of continual professional development, improvement, and learning.
• Continuously assess and iterate programs to improve services and advance initiatives.
• Demonstrate commitment to innovation and discovery to remain relevant in higher education, in public engagement, and to support others in doing so.

• Other duties as assigned.

Required Qualifications:

• Relevant Master's degree with a minimum of three (3) years of experience engaged in public or student services in higher education.
• Experience developing and delivering outreach and engagement services and programs.
• Demonstrated experience or commitment to working in and fostering an inclusive and diverse faculty, staff, and student community.
•  Demonstrated organizational, analytical, decision-making, problem-solving and planning skills.
• Demonstrated commitment to facilitating extraordinary customer service experiences.
• Demonstrated project or personnel leadership experience.
• Experience with student success programs.
• Experience mentoring professional staff and developing their leadership skills. 
• Supervisory experience.
• Proficiency in MS Office Suite, specifically Outlook, Word, and Excel.
• Proficiency in Windows Operating System and file management.

Preferred Qualifications:

• Extensive experience developing and delivering customer service-related professional development programs.
• Experience developing productive partnerships across a large institution.
• Experience with both first time in college and K12 student populations.
• Experience with circulation services in academic libraries.

• Advanced project planning and management skills, involving designing, leading, and completing a project within its intended scope and timeline.
• Ability to work collegially and collaboratively with people of diverse backgrounds.
• Be an advocate and ally for justice, equity, diversity, and inclusion.
• Ability to foster a positive working environment and model the Libraries' Guiding Principles through daily actions and behaviors.
• Ability to lead, cultivate, and empower staff.
• Effective time management skills.
• Advanced customer experience skills.
• Ability to communicate effectively, including excellent interpersonal skills as well as verbal and written skills.
• Ability to pay attention to detail.
• Ability to transfer and apply knowledge and experience to new situations.
• Ability to analyze situations and make sound decisions.
• Ability to excel in a changing university environment.

Special Instructions:

EEO Statement:

UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.

Open Until Filled: No

Location: Arlington

About The University of Texas at Arlington

With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.

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