The Student Success Coordinator in the Student Success Center within CHHS is part of a collaborative developing SSC Leadership Team that promotes student success across the CHHS student life cycle. Reporting to the Assistant Dean for Student Success and Academic Advising, the Student Success Coordinator serves as the primary coordinator for the administrative aspects of SSC operations, scholarships, and assessment throughout the Student Success Center.
Through collaboration with the professional advising staff, the Assistant Dean for Student Success and Academic Advising, Assistant Director for Academic Advising, Assistant Director for Academic Advising for Online Accelerated Programs, the Student Success Coordinator operationalizes the objective of ensuring that students receive a high-quality student experience that leads to a student successfully achieving their academic and career goals.
The Student Success Coordinator will also support our minor and certificate students within CHHS, providing support around college resources, declaration, and class options. Moreover, the Coordinator collaborates with the Assistant Dean for Student Success and Academic Advising, Assistant Director for Academic Advising, and Assistant Director for Academic Advising for Online Accelerated Programs to ensure that the comprehensive services throughout the Center are well executed and supported in alignment with the CHHS and SSC strategic plan.
Minimum Education and Experience Requirements:
Master's Degree required. Minimum of 2 years of related work experience in the areas of student programming and or development, planning, and event management. A bachelor's degree plus alternative or equivalent professional training and experience may be substituted for the advanced degree on an exceptional basis.
Preference will be given to applicants who possess the following:
Minimum of 4 years of related work experience or supportive work experience in the areas of student programming, planning, and administration
Possess strong communication, interpersonal, organizational, and written communication skills.
Demonstrate effective judgment and professional integrity with a commitment to and execution of customer service
Manage time effectively in a busy environment, with the ability to prioritize and handle multiple deadlines and projects during changing priorities
Have experience with and a passion for working with students from diverse backgrounds
Effectively utilize and learn various advising and software applications, learning platforms, Microsoft Oﬃce Suite, and technology-based delivery systems
Be knowledgeable of relevant federal, state, and local laws, university regulations, and programs/policies required for compliance
Experience working effectively in a matrix organization
Experience with planning and coordinating student support services and programs, working positively and effectively as a contributing member of a team
A proven track record of communicating and creating programs for a diverse student population
Demonstrated skill in exceptional organizational and time management
Experience in effective project and/or program management
Demonstrated skill in exceptional communication with on-campus constituencies (e.g., staff, faculty, students, managers, etc.)
Required Certifications or Licensure:
Primary Purpose of Organizational Unit:
The College of Health and Human Services (CHHS) is an interdisciplinary and integrated academic unit that includes three professional schools: the School of Nursing, the School of Social Work, and the School of Health and Applied Human Sciences. The CHHS has a permanent operating budget of approximately $22M, over 200 permanent employees, and over 4,600 students.
The Student Success Center (SSC) in CHHS works to develop and provide programs and services for students, staff, and faculty that foster excellence in the student experience and position students for success as they continue in their chosen career paths.
The Center houses caring individuals who are passionate about and dedicated to helping students identify and achieve their educational and career goals.
The Student Success Center works collaboratively with other units across campus (e.g., the Career Center, University College, etc.) to: 1. Provide academic advising 2. Support program recruitment and admissions 3. Provide major, career, and graduate school guidance 4. Perform student assessment, monitoring, and reporting 5. Develop other services and programs that will foster student and alumni success.
About The University of North Carolina at Wilmington
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.UNCW has been part of the University of North Carolina System since 1969.