Primary Duties and Responsibilities: Student Development & Programming Under the direction of the Area Director, co-manages the operations and residential experience for their residential community. Works closely with their area Office Supervisor. Assists with the recruitment, selection, supervision, and training of student staff including up to 22 Community or Resident Assistants. Facilitates employee performance evaluations and matters of staff discipline and recognition. Advises and counsels staff regarding personal and professional matters. Manages all programming efforts within the residential community as well as implementation of the area’s community engagement model. Provides leadership to student employees involved in programming. Includes, but not limited to large-scale events, academic and wellness initiatives, and collaborative programs with Student Life, the Dean of Students Office, Toppel Career Center, and other campus partners. Serves as secondary liaison with Facilities and ABM for communications and resolving area issues. Maintains visibility and contact with individual students and student groups. Advises staff on building inclusive community environments. Promotes diversity awareness and appreciation. Assists in student development through advising, counseling, and disciplinary conversations. Creates and promotes student leadership opportunities in the residential community, and advises a leadership and/or programming board when applicable Area Administration Assists with the opening and closing of buildings each year. Contributes to the management of the area’s budget and ensuring compliance with University procurement policies. Supports the administration of policies and procedures for room assignments, room changes, occupancy checks, damage reporting and billing. Represents the Department of Housing and Residential Life on Department and University committees, participates fully in the professional activities of the Division of Student Affairs and develops cooperative relationships with other offices in the division. Assists with summer housing or conference operations. Safety, Health, & Behavior Management Assumes weekday, weekend, and holiday/vacation duty coverage of campus through serving in the professional staff on-call duty rotation to provide appropriate crisis response for all on campus residents. Assists with crisis and conduct matters for the residential area. Enforces University and Departmental policies and procedures and serves as an investigator/hearing officer for university disciplinary violations. Provides safety education and monitors security operations of building, often while partnering with the HRL Safety & Security team Conducts ongoing risk assessment of residential students. Supports students with resolution of roommate conflicts and crisis management situations. Responds to parent/guardian and student issues, concerns and questions. Serves as “essential staff” during a hurricane or other campus wide emergency. Assumes additional duties as assigned by senior staff. Systems Management The position utilizes the following software platforms: StarRez Maxient Guidebook Qualtrics CSGold Onity Workday WhenIWork ECMS Knowledge, Skills, and Abilities Skills in assessing, organizing, and prioritizing multiple tasks for projects. Strong skill in written and verbal communication. Ability to lead, motivate and direct students. Ability to communicate with all levels of employees and be customer-oriented. Ability to collaborate at a high level with campus partners, departments, and stakeholders Must demonstrate ability for independent decision-making, judgment, and discretion in responding to problems in the residential college and when responding to duty/crisis calls.
Requirements Essential: Master’s degree is required in college student personnel, higher education, counseling or related field. Preferred: Experience with supervision, student conduct, crisis response, educational programming, working with faculty, and working with a diverse student population is desirable.