We are seeking an Admissions & Registration Specialist for the Center of Talented Youth. The Johns Hopkins Center for Talented Youth is a nonprofit dedicated to identifying and developing the talents of academically advanced K-12 students around the world. We provide today's brightest students with fun, challenging courses; a community of engaged learners; and a strong foundation for future success in college and their careers. Want to join our team? We're looking for mission-driven problem-solvers who can thrive in CTY's diverse, collaborative, fast-paced, and results-driven work environment. We value innovation, creativity, integrity, and a shared commitment to the bright young people we serve. In return, we offer employees the opportunity to be part of the Johns Hopkins community and to take advantage of our generous benefits package, which includes affordable health-care options and tuition assistance for employees and their families.
Reporting to the Associate Director, Enrollment Services, the Admissions & Registration Specialist (ARS) plays a vital role as families and students navigate through the eligibility, admission, and registration segments of the enrollment/re-enrollment. As a gateway to CTY programs and offerings, the ARS is responsible for executing the procedures and policies related to determining applicant eligibility for CTY programs and services. The role is also responsible for executing registration activities, maintaining student records, reporting, and providing excellent customer service. It is imperative that this role develop and maintain collaborative relationships with internal and external customers, as well as possess the ability to prioritize effectively, excellent proactively solve problems, and manage multiple projects simultaneously with high levels of accuracy.
Specific Duties & Responsibilities
Application Mgmt. & Admissions/Eligibility
Process, Petitions, Waivers and Exceptions.
Communicates with families to ensure completion and accuracy of all CTY applications prior to determining eligibility (i.e., program, financial aid).
Coordinates all admission functions such as for new and returning students: determine eligibility for course registration.
Records Management & Student Services
Maintains student records in the student information system including data entry and batch processing of applications.
Prepares requests for student academic records, including Talent Search certificates, program completion certificates, student course evaluations, and official academic records.
Coordinates student travel arrangements with parents and JHU travel.
Registration & Course Mgmt.
Coordinates all registration functions such as: new and returning student registration, add/drop, enrollment certifications, cancellations for non-payment, reinstatements and withdrawals.
Data enter CTY credit and noncredit public schedules of classes.
Process enrollment requests for online courses within the learning management system(s) daily, including enrollment start date changes, course changes, and instructor transfers.
Work with enrollment management, HR and academic teams to add course sections, increase class quotas or cancel courses.
Resolves all incidents and requests within the defined SLA.
Provides substantive reports, quality control, and data analysis.
Serves as a primary tester SIS enhancement.
Assists with the training of new employees as needed.
Keeps abreast and follows all applicable state, federal and international guidelines applicable to the privacy and data security of student academic records.
High School Diploma or graduation equivalent required. Bachelor's Degree strongly preferred.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Four years administrative/academic related experience required.
Experience in registration, financial aid or student records preferred.
Special Knowledge, Skills & Abilities
Microsoft Office Suite with advanced Excel skills.
Proficient with SharePoint and effective use of advanced software applications.
Outstanding customer service skills including effective listening.
Excellent interpersonal skills with the ability to work collaboratively as part of a team.
Ability to work effectively with staff, parents, and students from a variety of diverse backgrounds.
Familiarity of federal, state and local laws and regulations pertaining to student privacy.
Exceptional verbal, written and interpersonal communication skills.
Demonstrated organizational skills with proven ability to prioritize workload.
Adaptable to changes in technology.
Familiarity with CampDocs.
Ability to analyze and collaborate on innovative solutions and the implementation of solutions.
Bi-lingual skills preferred.
Experience with SIS preferred.
Ability to sit in a normal seated position for extended periods of time.
The incumbent will be required to communicate regularly via telephone and face-to-face with internal and external customers and must be able to exchange accurate and timely information in these settings.
Position also requires a degree of mobility common to working in an office environment; bending, kneeling or standing during events and presentations may be required.
Frequent communication with internal and external customers and must be able to exchange accurate information in these situations verbally and in writing.
Occasional movement about the office to access file cabinets, office machinery, various workstations, etc. including movement from floor to floor using elevators and stairs.
Constantly operates a computer and other office productivity machinery, such as a copy machine and printer. Dexterity of hands to operate a computer keyboard, mouse pad and other office machinery.
Applicants must be authorized to work in the US.
All employees participating in or serving children in University programs must participate in mandatory Child Abuse Prevention online training on the appropriate conduct around children, protecting children from abuse and neglect, and reporting of known or suspected child abuse and neglect.
Classified Title: Admissions & Registration Specialist Role/Level/Range: ATO 37.5/03/OF Min/Mid/Max Hourly Range: $20.40/ $28.00/ $35.70 (Commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30am-5pm Exempt Status: Non-Exempt Location: Hybrid/Mount Washington Campus Department name: Admissions & Registration Services Personnel area: Academic and Business Centers
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports the health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
This hybrid position must be worked from Mount Washington, MD
This position requires U.S. Citizenship or Legal Permanent Residency
This position does not offer sponsorship
Please refer to the job description above to see which forms of equivalency may be permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.