Career Center

Student Services Coordinator

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

About the Department

The Office of Student Services serves as an essential nexus between the Nolan Hotel School's students and its faculty and staff by overseeing all aspects of the student experience. Student Services encompasses Undergraduate Advising, Graduate Programs (MMH), the Nolan Registrar team, Diversity & Inclusion, as well as Student Activities & Events.

The Opportunity

The Student Services Coordinator is an integral and vital team member in the Office of Student Services for the Nolan School of Hotel Administration. This role performs a wide range of duties related to student services including acting as the first point of contact for staff, students and the public; maintaining front desk reception and operations; administrative tracking of the Real Estate Minor; and oversight and coordination of all room scheduling for classes, meetings, events, and exams within the school. This position will also assist with administrative and transactional support for the Nolan Hotel School Registrar team.

This is a highly sensitive position in the Office of Student Services that requires confidentiality and adherence to FERPA, Cornell University and Nolan Hotel School processes and policies.

Required Qualifications:

For full consideration, applicants should include both a resume and cover letter with their application materials.

• Associate's degree and two to four years of related or transferable experience, or equivalent combination of education and experience.
• Working knowledge of MS Excel, Word, PowerPoint, and Outlook (email/calendar).
• Professional, punctual, reliable, and ethical approach to working a highly visible and high-traffic role.
• Ability to maintain responsibilities with a high level of attention to detail and organizational techniques while managing and attending to frequent interruptions.
• Effective communication (oral and written) techniques in the context of serving a diverse group of stakeholders, including students and staff.
• Must be able to effectively prepare written memos/emails and handle confidential information.
• Ability to recognize and prioritize the work of the office; propensity to readily acquire familiarity with the regulations, policies, functions and personnel of the office and school.
• Ingenuity and resourcefulness in handling administrative problems, good judgment, tact, professionalism, and initiative.
• Customer service experience is essential.

Preferred Qualifications:

• Experience with Cornell's Student Records System (PeopleSoft) and room scheduling software (25Live).
• Familiarity with university and college policies and procedures.

Rewards and Benefits

This position is located in Ithaca, New York. The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.

Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.

Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

Sponsorship for employment visa is not available for this position.

Relocation assistance is not available for this position.

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

Union Positions

Current Employees:

Online Submission Guidelines:

Employment Assistance:

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.