The Office of Enrollment Management, in consultation with key University constituents and in collaboration with 25 CUNY colleges, develops and implements a comprehensive enrollment plan with targets and strategies to meet specific enrollment goals that support the University???s mission. The University???s Office of Admissions Services (OAS) the central student recruiting hub which disseminates information about all of the colleges, provides guidance and support to prospective students, and receives, evaluates, and processes all undergraduate freshman and transfer student admissions applications.

Reporting to the University Executive Director of Admissions or designee, the University Admissions Specialist is responsible for upholding the high quality of the daily activities of the office, ensuring supreme customer service, efficient and timely student-centered problem resolution, and accuracy in data reporting. As a frontline team member, the Specialist is critical in participating in and leading enrollment-related initiatives and undertakings. The Specialist is a well-rounded enrollment professional supporting the University???s vision and mission for strategic enrollment management and student success.

In addition to the duties in the CUNY title Overview, the University Admissions Specialist will:

Serve as a navigator, advisor, and overall subject matter expert on CUNY???s admissions policies, practices, and procedures, providing guidance and counsel to prospective students on academic program options and admissions requirements for the University's campus and online programs.
Manage current and prospective student admissions inquiries; investigate, communicate, and use professionalism and discretion in handling sensitive situations.
Contribute to the University Admissions base by establishing relationships with constituents assessing student needs and recommending student-friendly updates to programs and processes.
Serve as Student Services resource connecting students with available resources across the University, which may include the Office of Student Financial Assistance, Office of the University Registrar, Office of Special Programs, and the Division of Student Services.
Consult with liaisons at CUNY institutions, governmental agencies, and community partners, to help students succeed.
Use various recruitment analysis systems, programs, and/or tools to assess the efficacy of our recruitment and enrollment efforts from the first-year experience through graduation (i.e. College Board EPS/Search, Live Person Statistics, Hobsons CRM Reporting Module, Ruffalo Noel Levitz analysis, etc.).
Work with the admissions communications team to develop multimedia communications to serve the needs of our enrollment counseling and recruitment efforts.
Prepare and process admissions applications and requisite supporting documentation to be sent to various admitting CUNY colleges; track, update, and maintain accuracy of student records.
Evaluate and audit student records and transcripts and communicate updates, issues, needs, and other admissions-related information to prospective students.
Maintain knowledge of and implement best practices in recruitment and enrollment of the populations served by the University; high school students, college transfers, and adult learners, seeking undergraduate or graduate study.

Notes:

Candidates will be required to provide proof of being fully vaccinated against COVID-19 upon commencing employment. Exemption (medical or religious) requests to this requirement will be considered in accordance with applicable law. Being fully vaccinated is defined for this purpose as being at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment.

Until further notice, this is a hybrid position, eligible to work remotely and work in the office.

QUALIFICATIONS

Bachelor's degree and four years' related experience required

PREFERRED:

Advanced communication skills, significant experience in customer service with demonstrated ability to effectively communicate with individuals and families from diverse backgrounds, and de-escalate conflict /remain professional in escalated scenarios.
Experience using electronic recruitment and communication systems, databases, and reporting tools, as well as interest in and ability to learn new and emerging platforms.

-Strong analytical, evaluative, research, critical thinking, and problem solving skills to interpret data and create quantitative and qualitative reports.

-Detail oriented and accurate with strong organizational skills and ability to establish plans, manager multiple assignments with conflicting priorities, and meet deadlines in a time-sensitive and student responsive office.

CUNY TITLE OVERVIEW

Administers central student admissions processes and technologies to ensure compliance with eligibility standards, policies and requirements.

Supervises day-to-day operations of admissions services and functions
Coordinates collection, analysis, and reporting of relevant data; integrates data from numerous outside sources
Maintains and investigates issues with complex admissions/registration systems
Compiles and reports statistics on transactions, system performance, and data quality
Develops methods to improve quality, productivity and effectiveness
Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Non-exempt

COMPENSATION AND BENEFITS

Annual salary starting between $62,411 - $86,645, commensurate with education, credentials and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

IMPORTANT NOTICE: Health Plan Coverage for Employees Hired on or after October 1, 2022

City of New York employees and employees of Participating Employers and their eligible dependents hired on or after July 1, 2019 will only be eligible to enroll in the EmblemHealth HIP HMO Preferred Plan and must remain in the HIP HMO Preferred Plan for the first year (365 days) of employment.

After 365 days of employment, the employee will have the option of either remaining in the HIP HMO Preferred Plan or selecting a different health plan within 30 days before the end of the 365th day period. If a new health plan is selected, the new plan will be effective on the 366th day. Only after the 365th day can the employee participate in any Annual Fall Transfer Period.

An employee who needs to request an exemption from the required enrollment in the HIP HMO Preferred Plan can do so by submitting a HIP HMO Opt-Out Request Form to EmblemHealth. An employee, or eligible dependent, must meet certain criteria and the request must be approved by EmblemHealth before the exemption is granted. The HIP HMO Opt-Out Request Form and HIP service area are available on the EmblemHealth website.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS HRAM FL.HRS CG SEARCH FL.GBL?Page=HRS APP JBPST FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=26118&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

February 13, 2023

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

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About CUNY City University of New York (System Level)

The City University of New York provides high-quality, accessible education for more than 269,000 degree-credit students and 270,000 adult, continuing and professional education students at 25 campuses across New York City. The University is an integrated system of senior and community colleges, graduate and professional schools, research centers, institutes and consortia. From certificate courses to Ph.D. programs, CUNY offers postsecondary learning to students of all backgrounds. It provides the city with graduates trained for high-demand positions in the sciences, technology, mathematics, teaching, nursing and other fields. As CUNY has grown, the University also has strengthened its mission as a premier research institution, building an array of modern facilities and expanding the ranks of its world-class faculty. Throughout its history, the University has been an integral part of the city and state through partnerships with public schools, economic development initiatives, immigration aid and financial advice services and other community outreach programs. Today, CUNY faculty and staff continue to benefit New York City — as well as the entire nation — by serving as policy exper...ts to business and government, advisers to nonprofit institutions, civic organizations and community groups. Students, too, are strongly encouraged to experience the cultural, educational and community-based opportunities of the five boroughs, through a network of internships and fellowships, to embracing the city as their campus.

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Connections working at CUNY City University of New York (System Level)

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