The University of Southern California (âUSCâ) is a leading private research university located in the heart of Los Angeles â a global center for arts, technology and international business.Â As the cityâs largest private employer, responsible for more than $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment in careers that span a broad spectrum of talents and skills across a variety of academic schools and units.Â
The Norman Topping Student Aid Fund (NTSAF), a unit within the Office of Academic Programs, is seeking a Student Services Advisor I to join its team. The Student Programs Advisor I will work collaboratively with the NTSAF team to help foster intellectual and personal development for NTSAF Scholars and Fellows through a wide variety of projects and initiatives.Â The team empowers NTSAF Scholars and Fellows to realize their full potential at USC, in their communities, and in life beyond the University through academic support and guidance, community-building programs, and financial assistance.
Provide holistic advising and administrative support to Norman Topping Scholars and Fellows on an individual or group basis by helping them navigate the university and its resources.
Assist students in creating short and long-term goals to pursue new opportunities that explore academic interests and connect to the campus community (i.e. school, peers, and faculty).
Assist with planning and coordinating student programs, program services and special events (i.e. Summer Bridge, Topping Retreat, Welcome Week, and other workshops).
Assist in the management and coordination of NTSAF services and programs including program-related community outreach as well as other administrative operations.
Collaborate with campus partners to strengthen relationships and improve the quality of the student experience. Â Proactively disseminate information resources to students and colleagues.
Serve as an advocate, advisor and resource in handling student, parent, faculty, and staff concerns, requests, referrals, and grievances, especially with students at-risk or in crisis situations.
Utilize the USC Advisement Database, Student Information System (SIS) and other university information systems to access and maintain student records.
Stay informed on academic degree programs and academic opportunities.
Adhere to the highest standard of ethics and best practices of academic advising.
Maintain professional knowledge through participation in associations, committees, and workshops.
Perform other duties and responsibilities as assigned.
Proven interpersonal skills working with a variety of different constituents, including, but not limited to, students, families, alumni, faculty, staff and administrators
Previous experience dealing with first generation, low-income college students in an institution of higher education
Maintain a caring, helpful, compassionateÂ , and professional approach to advising students
Must have demonstrated organizational skills, and be able to undertake multiple tasks simultaneously while being able to prioritize
Must have demonstrated ability to handle sensitive and confidential student information within FERPA guidelines
Ability to work with constituents across a higher education campus environment (including, but not limited to: Administration, Financial Aid, Academic Units, Student CounselingÂ , etc.)
Previous experience with WordPress, Canva, Qualtrics, and video capture tools, preferred
Previous experience with conflict resolution or crisis management, preferred
EXPERIENCE AND QUALIFICATIONS
Minimum Education: Bachelorâs degree
Minimum Experience: At least one year of experience in college student advising or a related field
Minimum Field of Expertise: education, social sciences, psychology, social work
Preferred Education: Masterâs degree in Student Affairs, Higher Education, Counseling, or a related field
Preferred Experience: 3+ years of experience in college student advising or a related field
Preferred Field Expertise: Â college student development, higher education administration, educational counseling
As part of the application, candidates must upload one document file (Word or PDF) that contains the following: 1) a cover letter highlighting your advising philosophy and relevant work experience, 2) a resume (including telephone and e-mail address).
Minimum Education: Bachelor's degreeAdditional Education RequirementsCombined experience/education as substitute for minimum educationMinimum Experience: 1 yearMinimum Skills: Student program or services experience.Preferred Education: Master's degreePreferred Experience: 2 yearsPreferred Skills: Knowledge of USC student and academic programs, policies and procedures and knowledge of the student information system.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations.
As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.