Veteran Services and Special Populations Coordinator - Northern Essex Community College
Northern Essex Community College
Location: Haverhill, Massachusetts
Internal Number: 156884
Location: Haverhill, MA Category: Professional Posted On: Mon Dec 12 2022 Job Description:
Veteran Services and Special Populations Coordinator: Student Affairs; Special Programs Coordinator; Haverhill, MCCC/MTA Unit Professional Position; 37.5 hours per week; Pay grade 4
Reporting to the Director of Special Populations and International Student Support, the Veteran Services and Special Populations Coordinator is responsible for holistically assisting veteran and military service, international, DACA and adult learners with college procedures, programs and services pertaining to enrollment, retention and student success. This position will serve as a point of contact for veteran and military students, while supporting and assisting our other special populations. The Veteran Services and Special Populations Coordinator will also assist with the development and implementation of events and workshops geared toward student success and retention of these populations.
Serve as the school certifying official (SCO) for federal educational benefits supported the United States Department of Veteran Services (VA)
Actively use student success management systems such as Banner, Navigate, Zogotech, etc.
Ensure that the college is compliant with all state and federal regulations concerning veterans' educational benefits (all chapters) and proactively educate oneself on all aspects of these regulations
Provides outreach, support and services to students who are military-connected
Responsible for processing all VA students related disbursements and invoices
Work with student veterans to develop, plan, organize Veterans Day and Memorial Day activities and events
Develop, assess and facilitate co-curricular programming including leadership, social, and educational programs
Provide information, assistance and guidance to current and prospective students regarding college programs, financial services, program intake processes, student support services, and advising processes such as course registration and transfer.
Serves as a resource for veterans and military connected families
Serve as an advocate to veteran and other special population students providing admissions, financial aid, registration guidance, and works closely with the academic advising team
Assists with verifying and processing veteran and international student's enrollment paperwork
Participate in college activities aimed at improving the campus climate for special populations - including veteran friendly services and an increased awareness on campus of the educational challenges and needs of veteran students
Responsible for accurately responding to inquiries about the services from students, staff and the community in a courteous and professional manner through telephone, email, social media, and/or personal communication and schedule appointments as appropriate.
Offer students solutions to overcome barriers to retention and/or registration.
Promote the use of the student portal by guiding program participants through its various uses such as registration, payments, financial aid tracking status and student academic statuses;
Resolve participant challenges by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to aid with persistence; escalating unresolved problems.
Serve as a liaison to faculty, staff, and community members in response to challenges with Special Populations students
Collaborate with all departments to ensure a seamless placement and support process for all special population students.
Assist in implementing retention activities such as emailing or making phone calls to current or prospective students, collecting or reviewing data to inform retention strategies.
Serve as DSO (Designated School Official) in absence of the international student advisor
Maintain files and records
Performs other duties as assigned
The Classification Specification is available at: https://www.mass.edu/shared/classificationspecs/specsmccc/Special Programs Coordinator - HB 1112.doc
Bachelor's degree in appropriate field
3 years' experience and/or training involving area of assignment, which may include college registration, academic advisement, career development, career experience, training, program/project management or administrative work in academic environment/ or an equivalent combination of education, training or experience.
Working knowledge of veteran and military educational benefits, including experience with certifying benefits for veterans
Experience working with veteran and service member needs and supports in a higher education setting
Knowledge of and experience in leadership, policy development, programming and events management will be important.
Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations
Strong coordination and organizational skills
Experience successfully planning, executing and evaluating programs and initiatives.
Excellent written and verbal communication skills required
Commitment to providing excellent customer service
Creative problem-solving abilities
Excellent attention to detail
Master's Degree in Student Affairs or related field
Banner Student Information Systems experience preferred
Knowledge of immigration regulations
Experience working in community college
Bilingual or Bicultural (Spanish and English)
Experience working with and supporting a culturally diverse, population in a Hispanic-Serving Institution.
BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.
COVID VACCINATION: Candidates for employment should be aware that all Northern Essex Community College students, faculty and staff are required to be fully vaccinated by January 3, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.
GRADE AND SALARY: Anticipated salary range is $52,754.00.00 to $57,754.00 annually with complete fringe benefit package. Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Actual salary calculated in compliance with MCCC/MTA classification system. Transcripts will be required at the time of hire.
NECC is a public, two-year college that offers comprehensive academic programs of study leading to the Associate in Arts degree, the Associate in Science degree and Certificates of program completion.Our dedicated teaching faculty accept with enthusiasm the challenge of responding properly to the differing backgrounds of their students and, at the same time, directing and leading them toward broader understandings. Our faculty are deeply involved in the planning of each class and in the achievement of each student, and are equally dedicated to personal achievement. As well as the specialized academic opportunities and tutoring that the college provides for our students, our faculty have the time and the commitment to advise as well as instruct students, and to provide support and encouragement.