A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Applications submitted without a cover letter will not be considered.
The Department of Mathematics is currently seeking an Undergraduate Program Manager to join our friendly, collaborative, and welcoming student services team. The person in this position is responsible for managing the undergraduate program and their duties include, but are not limited to: student records management, advising, handling curricular issues, managing undergraduate scholarships, and assisting with career services. The successful candidate will have relevant experience working in a student support role requiring teamwork, flexibility, confidentiality, and outstanding customer service. Our department supports approximately 140 Ph.D. students, 90 Master’s students, 700 undergraduate majors and minors, and 145 instructional faculty. To learn more about our department, please visit https://lsa.umich.edu/math.
Supervision Given/Received: Functional supervision of undergraduate assistant (1 FTE) and undergraduate/graduate assistant (.5 FTE). Promote and mentor the professional development of staff and foster a positive, engaged, and energetic environment in Student Services. This position administratively reports directly to the Student Services Director with functional reporting lines to the faculty Undergraduate Program Director and Associate Chair for Education.
Overall Program Management:
Provide support to the Associate Chair for Education by assisting with grade grievances, faculty issues with regard to course offerings, cheating, and other student issues.
Work with the Undergraduate Program Director on programming for our majors and minors, developing and updating the program handbook, and developing resources for students to track completion of degree requirements.
Manage events such as the Major Fair, Career Fair, Awards Ceremony, and Commencement Celebration.
Coordinate the REU program from student application through completion of student projects.
Develop and maintain department undergraduate program website content.
Oversee the hiring of course assistants, Math Lab tutors, and graders each term.
Serve as primary point-of-contact for Mathematics undergraduate students (~500 majors and ~200 minors) and students enrolled in Mathematics courses.
Ensure students have access to relevant advising, academic, and wellness resources across campus.
Communicate registration deadlines, program requirements, and changes to curriculum.
Actively seek out and promote academic and career development opportunities to current students. Oversee and promote student-led skill-building workshops.
Work with Associate Chair on term offerings, faculty teaching preferences, and course enrollments; report on and evaluate previous term data to make decisions on future course offerings.
Responsible for the management of Spring/Summer course offerings for time schedule and assisting with the design of curriculum for each term.
Manage enrollments each term: oversee the permissions, waitlist, and registration process based on enrollment demand.
Manage Student Financial Aid, Awards and Fellowships.
Advise students on funding opportunities.
Manage budgets for program events and initiatives, including commencement, orientation, career development events, and recruitment efforts.
Manage the undergraduate student scholarships budget and serve as support for the Scholarships Committee; advise faculty on how best to manage available fellowship funds to meet goals.
Bachelor’s degree in higher education administration, student affairs, or counseling or equivalent combination of education and experience.
3-5 years of experience in a similar position.
Demonstrated ability to handle sensitive communications, maintain confidentiality, and advise/counsel undergraduate students.
Expertise in Excel, Google Apps, and databases.
Demonstrated ability to work effectively with individuals and groups at multiple levels of leadership.
Event and program planning experience.
Demonstrated ability to take initiative, think creatively and problem solve.
Ability to work independently and as part of a team that values openness, positivity and hard work.
Demonstrated ability to manage and organize a variety of work duties simultaneously under timelines and within a fast paced environment.
Contribute to a diverse environment of colleagues and students representing diverse populations.
Ability to set expectations and achieve results while contributing to the harmony of the team.
Experience with MS Access, including the ability to create reports, queries, and use the database as a management tool.
Knowledgeable of the University of Michigan student policies and procedures.
Basic familiarity with FERPA.
Experience using M-Pathways, LSA MRS, and Business Objects a plus.
As one of the world’s great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
To learn more about diversity, equity, and inclusion in LSA, please visit lsa.umich.edu/lsa/dei.
To learn more about LSA’s Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Department of Mathematics To meet the needs of science and mathematics in the state and beyond, the Department of Mathematics seeks to be at the forefront of the educational and research mission of the University of Michigan through excellence in teaching and research of mathematics. Mathematics is committed to fostering and upholding an inclusive community that welcomes and supports individuals from all social identity groups. We value diversity, equity, and inclusion as integral to providing a supportive environment for excellence
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.