The Northeastern University College of Professional Studies invites applications from qualified individuals to provide graduate students a personalized academic experience from the point of admission through graduation and beyond within the Graduate School of Education (GSE). The GSE offers Doctor of Education (EdD), Master of Professional Studies in Learning Experience and Design Technology, Master of Arts in Teaching, Master of Education Higher Education, Master of Education with concentrations in Special Education and Learning and Instruction, and several certificate programs. These programs are geared to working professionals and are offered in flexible online and hybrid modalities. Academic Advisors will partner with an assigned caseload of students to facilitate the development of an academic plan that incorporates intentional career planning and exploration, experiential learning, and engagement with networks and communities. The Academic Advisor will engage with students to support the unique needs of students through one-on-one engagement, and other forms of outreach to enhance the student experience.
Master's degree required. Candidates must possess a minimum of 2 to 4 years of professional experience, characterized by increasing levels of responsibility, preferably in an academic or student affairs/student services environment or in HR/corporate recruiting/or related area; Experience in a service or leadership role such as an academic advisor/counselor/ coach/ human resources/client or customer service professional or similar capacity preferred. The successful candidate will have a passion for educating and supporting students in a higher education environment, demonstrated sensitivity to the needs of students (particularly adult learners, international students, and online learners) and knowledge of professional development and career advising practice. Candidates will serve students studying in locations throughout the world studying primarily online.
Flexible in work assignments and work hours to include some evenings and weekends; some travel required.
The successful candidate will have/be:
Passion for educating and supporting students
Demonstrated sensitivity to the needs and concerns of a diverse student population
Experience working with adult learners, international students, and online students
Student-centered and have a strong sense of responsibility for student success
Detail oriented and organized
Strong prioritization, time management, and follow-through skills
Excellent interpersonal, writing and presentation skills
Comfortable using multiple mediums to communicate, esp. in the online environment
Current and stay abreast of research in the field of academic and student affairs
Able to work collaboratively and independently in a rapidly changing environment
Initiative to exercise sharp critical thinking skills and sound judgment to problem solve independently within organization guidelines and policies
Creative in coming up with ideas to improve service to students
The ability to discern appropriate level of communication with multiple audiences and maintain confidentiality around complex and sensitive issues to comply with applicable ADA, FERPA, SEVIS, and other applicable state, federal, University, and College of Professional Studies guidelines
Comfortable operating in a fast-paced work environment, with demonstrated ability and comfort to efficaciously handle multiple tasks and projects
Proficient in the use Microsoft Office Suite tools/products
Flexible in work assignments and work hours to include some evenings and weekends
It is highly desirable for the candidate to have:
Experience working with international and adult learners and compliance regulations in an academic advising, academic support context
Strong technological skills and experience using various software, programs, and tools
Experience with Salesforce (Customer Relation Management system) and Banner mainframe database system
Interest in working with students to navigate and understand their aspirations
Duties / Responsibilities
Academic and Student Support - 60%
Actively manage a caseload of students from point of admission through program completion. Responsibilities include:
Responsible for maintaining caseload of 300-400 students within the Graduate School of Education (GSE), which includes doctoral students in the Doctor of Education (EdD) program, teacher licensure and non-licensure master's programs and certificate programs.
Monitor student progress in coursework and dissertation phase to ensure student persistence and retention
Advise students regarding program and/or concentration transfers and potential career outcomes associated with program
Create outreach to newly admitted students; introduce students to GSE and university resources; help students navigate the Advanced Graduate Credit (AGC) process within their first quarter
Implement student outreach plan and establish rapport with caseload of students from confirmation of attendance to degree conferral
Draft personalized course maps for off-track students in collaboration with dissertation chairs or licensure office
Proactively conduct preventative outreach to at risk students identified through FACT reporting system and other data sets
Meet with students on Academic Probation and Academic Dismissal to create academic plan for successful return to good academic standing and represent student cases at review committees
Connect with students using multiple modalities and in ways tailored to their preferences for communication and support in areas related to academics and experiential learning
Collaborate with GSE advising team to manage shared student inboxes and escalate student cases when appropriate
Advocate for students while enforcing institutional policies and regulations
Help students navigate dissertation chair selection and reassignment processes; ensure students registered in research courses have a designated dissertation chair assigned
Complete degree audits for students intending to start their dissertation year, ensuring all coursework, GPA, and residency requirements have been completed on a quarterly basis
Liaise between the student and the University community working collegially with other offices and departments to ensure student service functions are performed in an efficient and consistent manner and make referrals when necessary
Respond to student inquiries from point of contact to resolution; follow up on referral
Reach out to unenrolled students to encourage continuation/resumption of studies; assist students returning from time away from program by helping them navigate the re-admissions or re-entry process on a quarterly basis
Maintain, design, and update student information portals, such as the EdD Student Resource Center on Canvas
Create and maintain informational student documents such as course sequencing guides, and course schedules that help students navigate the program curriculum
Track thesis defenses, create and track signed NU Approval Records and ProQuest submissions to maintain accurate graduation and clearance lists to be shared with multiple offices in the college
Review clearance list on a quarterly basis to ensure students have met all program and University requirements; maintain accurate list for multiple stakeholders at college
Assist students with application to graduate, updating expected date of graduation, and questions regarding hooding and graduation ceremonies
Advise students about the Certificate of Advanced Graduate Credit (CAGs) process
Assessment and Data - 20%
Monitor, manage and report on portfolio of advisees using required processes and technology platforms.
Maintain up-to-date notes and record keeping of each student in Salesforce including tracking of student academic progress and outcomes using appropriate University systems.
Assess, collect and report on student data as pertains to student persistence, retention, graduation rates, and satisfaction
Document FACT Report outreach in CRM platform
Track student academic progress including dissertation/thesis benchmarks, 7-year timeout data, and dissertation chair data; assess data for student intervention needs
Update and track program completion and course substitutions in DegreeWorks degree audit
Track attendance and student engagement sessions, events and recordings
Track progress in and support students in curriculum teach outs; collaborate with operations team and program leadership to ensure courses are offered or course substitutions are available
Assess, collect, and report student data as they pertain to student persistence, retention, and satisfaction
Participate in unit or College assessment efforts, including the development of benchmarks for progress
Maintain consistency and compliance within ADA, FERPA, SEVIS, and other state, federal, University and College of Professional Studies guidelines
Administration, Academic Program Support, & Professional Development - 20%
Utilize a data informed approach to create holistic engagement opportunities through a variety of synchronous and asynchronous modalities.
Work as a member of the academic advising organization to support and provide coverage, as possible and appropriate, for the ongoing operations.
Process in a timely fashion official paperwork related to students' academic study including changes of major, transfer credit, petitions to amend degree requirements and petitions to graduate
Regularly engage with GSE academic programs to
Design and deliver programs to support the unique needs of students in caseload, including workshops, webinars, etc. that enhance and add value to the student experience in areas related to student academic and career success. Build interdepartmental relationships to create collaborative information sessions.
Represent GSE advising team at college and GSE events such as hooding, graduation, orientation, and residency weekends. Events may be located at the Boston campus or at one of Northeastern's regional campuses.
Collaborate with GSE faculty to create and implement Academic Orientations I and II each quarter.
Collaborate with faculty leads and University Offices to create quarterly student engagement calendar.
Stay aware of research and effective practices in academic and student affairs to propose ideas to better serve students
Participate as an active member of professional associations related to academic advising.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.