Senior Staff Assistant 7451BR Student Affairs Student Health Center
Detailed Job Description Reporting to the Population Health Leader (part of the Departmental Management Team), the Senior Staff Assistant in the Health Center is a primary resource for supporting population level health activities including tuberculosis compliance and supporting student access to health services. They have primary responsibility for running and responding to scheduling needs and reports related to student access. As well, this individual has administrative roles supporting the departmental leadership team within the department. Position requires a high degree of situational awareness and the ability to step into wellness staff assistant (front desk) roles when needed.
Electronic Medical Record (EMR) Administrative Coordination
Immunization and Tuberculosis Compliance Process
Serve as resource for New York State and RIT immunization and tuberculosis requirements
Prepare PyraMED reports - run compliance reports, assess discrepancies, communicate with team regarding population responses
Lead outreach efforts to students not yet in compliance
Create Master Templates
Manage, review and adjust daily appointment schedules; checking in advance for conflicts and making corrections as needed
Oversee Insurance information collection and utilization
Under guidance of Administrative Supervisor, responsible for implementation of scanning/indexing and quality assurance processes
Assist Application Administrator with testing/piloting activities and periodic system updates.
Generate special reports/queries from EMR or other sources as requested including annual immunization compliance report and service utilization statistics (distinct visits, no show/cancellation information, outcome studies, data analyses, visits by diagnosis, provider, etc.)
Public Health Response - administrative resource and support for coordinated health and safety actions as directed by the Population Health Leader e.g. COVID, Noravirus.
Clinical Staff Support
Respond to time-off requests from providers to ensure reflected in the EMR
Oversee the clinical referral process, delegating tasks to wellness staff assistants as appropriate. Use referral workplace to ensure critical consultations occur and communication is up to date.
Oversee and delegate as appropriate the distribution of key information related to stat and routine lab reports, radiology reports, and hospital/private provider office information.
On a 3 year cycle, oversee updates to the Referral Manual and EMR training guide
Oversee the process ensuring appropriate follow up occurs with students for missed appointments and referrals
Department Leadership Administrative Support
Support monthly Inventory process
Act as resource person for equipment e.g. Tiger Chat, fax machine, photocopier, shredder
Assist with daily operational duties including FMS requests
Act as SHC resource for EMS to reserve SHC conference room
Support financial operations of SHC
Wellness Staff Assistant Roles
Provide a warm, welcoming and helpful atmosphere in which to receive, assist and/or communicate with students/parents/visitors/telephone contacts. Maintain a 'customer friendly' demeanor-in person, by telephone, and electronically
Maintain and balance cash drawer/daily batch in accordance with Institute and Center policies and procedures
Provide 'check-out' assistance to students and providers including accepting payment for services, invoice/post amounts properly in EMR, make follow-up appointments, provide directions to off-campus sites, etc.
Verify electronic health forms, mailings and data input, etc.
Answer questions from students and parents regarding NYS immunization law and RIT requirements.
Provide assistance with cross-trained support functions as needed/directed including opening and closing of Center as required; cross coverage of support functions in all areas of the department including CaPS/Wellness.
Department/College Description The Wellness area within the Division of Student Affairs shares a passion for enriching the quality of life for all students. Every area within Wellness aims to enhance student success and collegiate life by providing innovative, inclusive and responsible programs, services, and education.
RIT Student Health Center (SHC) is a fully accredited (AAAHC) ambulatory care facility. The Student Health Center is committed to fulfilling its mission in a respectful, trusting and caring manner while maintaining sensitivity to the backgrounds, experiences and health practices which exist among the student population served.
Minimum Qualifications Education/Experience:
Associates degree or equivalent experience
2 years related experience working in a medical setting
Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences
Knowledge of Deaf culture, American Sign Language (ASL), or willingness to learn
Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals and to promote a positive work environment
Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately
Computer competence using software and enterprise systems appropriate for the complexities of the role and its functions
Knowledge of electronic health records
Microsoft Office fluency
Required to work occasional evenings (10:30am-7 pm) and weekends during orientation activities/open houses/wellness programs
Professional Area: Employment Category: Fulltime Staff Job Function:Wage Band: 114H
How to Apply In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the 'Great Colleges to Work For.' RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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Founded in 1829, Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. Beyond our main campus in Rochester, New York, RIT has international campuses in China, Croatia, Dubai, and Kosovo. And with more than 19,000 students and more than 125,000 graduates from all 50 states and over 100 nations, RIT is driving progress in industries and communities around the world. Find out more at www.rit.edu .