Associate Director of Continuing and Re-Enrollment
George Mason University
Location: Fairfax, Virginia
Internal Number: 55859
Department: College of Education and Human Development (CEHD)
Associate Director of Continuing and Re-Enrollment
The George Mason University College of Education and Human Development (CEHD) Office of Strategic Enrollment is seeking an experienced enrollment outreach professional to join the team as a member of the classified staff. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
About the Department:
The Office of Strategic Enrollment leads and coordinates the efforts at different organizational levels to attract and retain students to the College's distinguished and diverse array of academic programs. The office provides marketing and recruitment support services and systems to programs and divisions to ensure alignment with best practice and integration with broader recruitment and marketing efforts to optimize effectiveness. In addition, the office is responsible for leading strategic communications to achieve strategic objectives, while ensuring that marketing messaging is integrated into all external communication to optimize enrollment outcomes.
The Associate Director of Continuing and Re-Enrollment, reporting to the Executive Director of Enrollment and Outreach, leads the College's efforts to strengthen continuing enrollment, credit hour generation, and in doing so, improving program completion rates for active and inactive students. The Associate Director will:
Conduct phone outreach to active/not registered, inactive/eligible for re-enrollment, and undergraduate students enrolled in accelerated master's degree populations within the College. The Associate Director will provide superior service support and advocate for students, including triaging the resolution of any issues that are preventing them from registering, and will communicate with students until they are enrolled in classes for future terms, or have decided after discussion, they will not enroll;
In coordination with the communications and marketing team, including events, plan and execute marketing and programming to support phone outreach efforts;
Coordination with student and academic affairs and the Registrar's Office to develop and implement processes to improve the continuing and re-enrolling student service experience, and in doing so, strengthening enrollment; and
Contribute to overall integrated planning efforts of the office to support the achievement of strategic enrollment objectives set forth by College leadership.
Bachelor's degree or equivalent combination of education and experience in enrollment related phone outreach, enrollment campaign development and management, and/or other related experience in enrollment, admissions, and/or student affairs;
Well-organized with outstanding multi-tasking skills, and ability to anticipate issues and adapt plans in a dynamic environment;
Strong verbal, interpersonal, and written communication skills; and
Evening and weekend work may be required.
Experience using a customer relationship management platform, such as Salesforce/TargetX; and
Experience working in graduate enrollment for a private and/or entrepreneurial institution.
Salary: Commensurate with education and experience
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report
George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world.
George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area.
Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study.
We prepa...re Mason students for the demands of work, social responsibility, and life in an ever-changing global society. University Life's mission statement is core to our work. We support every student at Mason, from orientation through graduation.
George Mason: Patriotism Personified.
George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights.
We Are in Virginia. But We Serve the World.
Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time.
Washington, D.C.: Land of Opportunity.
Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation.
At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer.
You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do.
There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services.
In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia.
Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line.
Enriching Work Environment.
We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive.
Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report.
We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars.
While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you.
We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts.
Interacting with people from a variety of backgrounds will:
•Widen your outlook of the world,
•Show you how to work and collaborate with people of differing views,
•Expose you to new perspectives from people with disparate life experiences, and
•Give you the social skills to interact with all kinds of people.
Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities.
Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems.
Accessibility @ mason provide information regarding the physical access of all campuses and online accessibility of programs and services. Information for disability related services and resources available to all employee, students, and visitors the entire university include physical access to buildings, parking policies, and emergency evacuation procedures.
We are an open and welcoming community. We partner with public and private organizations in our region and around the world. We proactively engage with our community. We define our success by how many talented students with potential we serve, not how many we leave out.
Social and Cultural Venues.
Our venues bring world-class performances to the community through vibrant concerts and events. Community members are invited to take part in many artistic and cultural offerings at Mason. Spaces are also available to rent for your next event.