Director of Admission and Enrollment - Oakton Community College
Oakton Community College
Location: Des Plaines, Illinois
Internal Number: 155822
Location: Des Plaines, IL Category: Administrators Posted On: Mon Nov 14 2022 Job Description:
Basic Function and Responsibilities:
Reporting to the Dean of Enrollment Management, the Director of Admission and Enrollment provides leadership, administrative oversight, and direction to the areas of college admission, admission operations, enrollment services, and front-line outreach for registration activities that support the successful navigation of prospective, new, and continuing students at Oakton. The Director provides direct supervision to staff members assigned to the Office of Admission, Admission Operations, and Enrollment Services. The Director effectively collaborates with college administrators and staff leaders in matters related to the function and services that support successful recruitment, enrollment, persistence, and measurable success of Oakton students. The Director initiates and supports identified activities within the college's Strategic Enrollment Management (SEM) Plan.
Characteristic Duties and Responsibilities:
Lead and direct the College's admission activities, processes, and services that support successful student enrollment and registration. Supervise staff in the areas of Admission, Admission Operations, and Enrollment Services. Effectively utilize staff within the areas of responsibility to maximize student-centered services that represent a positive Oakton experience.
Direct enrollment staff in their effective management of the intake and process of student information and records (i.e. application, proof of residency, courses taken, etc.). Ensure compliance with federal, state, and Community College District 535 regulations. Work in collaboration with the College Registrar to monitor compliance, and when necessary, revise program(s) administered to comply with identified regulations.
With support and direction from the Dean of Enrollment Management and the Vice President of Student Affairs, initiate and follow through on goals and activities identified in the College's Strategic Enrollment Management (SEM) Plan and its related Work Plan.
Analyze patterns and trends that relate to recruitment, admission, and enrollment of Oakton students. Conduct regular evaluation and assessment practices that provide data on state and District 535 enrollment trends. Prepare reports and presentations for administration, Board of Trustees, and the Oakton community.
Lead the utilization and management of Oakton's Customer Relationship Management (CRM) system to support comprehensive recruitment, enrollment and persistence. Develop and implement a yearly outreach and recruitment plan. Lead and supervise assigned staff to execute identified outreach activities and special events for recruitment purposes, monitoring their effectiveness.
Administer the College's enrollment program and supervise implementation of College policies regarding admission, release of student information, registration deadlines, refunds, and change of status to audit. Act upon appeals to such policies. In collaboration with the Registrar, recommend policies and procedures in consultation with appropriate administrative leaders (e.g., Dean of Instruction, AVP for Academic Affairs & College Transitions, Dean of Student Success, etc.). Provide support for college policies related to the acceptance of high school transcripts and implementing procedures that support high school students seeking concurrent enrollment and dual credit at Oakton.
Initiate and contribute to the development of college-wide marketing, including publications and student communication in support of student recruitment, admission, enrollment, and registration.
Evaluate the Enrollment Center's functions and efficiencies on a regular and ongoing basis. Initiate professional development plans and activities that support staff effectiveness, increases customer service, and supports overall staff morale.
Create cross-functional training related to college services that support effective enrollment in order to provide integrated and efficient approaches to student enrollment. Evaluate training with staff members on an on-going basis in order to make recommendations for change as appropriate.
Collaborate with the Registrar, Chief Information Officer, and other college leaders to ensure coordination of technology updates and enhancements to computing systems. Provide collaborative leadership to the design and implementation of enrollment-related computerized/web-based applications and tracking systems.
In collaboration with college administrative leaders, support the planning and coordination of college orientation programs and identified activities.
Prepare identified reports in support of college compliance, accreditation, and program review, which also includes completing regular assessment initiatives. Additionally, lead department staff to prepare and produce written departmental reports and updates (quarterly and annually).
Serve on College-wide committees that relate to professional responsibilities, as well as those assigned and supported by administrative leadership.
Develop and monitor operating budgets for the areas of responsibility named above.
Perform other job-related duties as assigned.
Master's degree in student personnel services, higher education, or appropriate discipline.
Four years administrative level experience in a higher education institution managing programs and supervising staff. Experience must include direct student contact.
Experience with Student Information Services systems and related higher education software and technology.
Strong interpersonal skills and an orientation to high quality customer services.
Ability to interact professionally and respectfully with people of different levels of education, cultural backgrounds, and life experiences.
Supervision Received: Direct administrative supervision is received from the Dean of Enrollment Management.
Supervision Exercised: Administrative supervision is exercised over 21 staff in two locations, and student employees.
Important Note: This positions requires extensive collaboration with Academic Advising, Career and Transfer Center, Information Technology, Institutional Effectiveness and Planning, Registrar Services, Student Accounts, Student Financial Assistance (Financial Aid) and a number of other college units (academic and non-academic) in order to effectively serve and support quality student engagement.
HOURS: Monday - Friday 8:15 am - 5:00 pm - Occasional weekend and evening hours
Based on the needs of the college and with Administrator approval, some positions at the college may have remote or hybrid schedule options available. Please note, that during the 65 working day probationary period, employees are required to report to campus.
For 50 years, Oakton Community College has been the setting where thousands begin or continue their college or career studies. Educating people of all ages, from all walks of life and from more than 40 nations, Oakton focuses on improving the quality of life for everyone who enters its doors.