Tidewater Community College has served South Hampton Roads â“ both students and employers â“ for 50 years.Â It has grown from 1 campus into a regional educational and economic force.Â TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.Â The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCCâ™s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.Â The Testing Center Specialist position on the Virginia Beach Campus. The Testing Center Assistant will support the overall operations and core testing functions of the Testing Center on the Virginia Beach Campus with a mission of service to students, faculty, staff, employers and community members.Functional Responsibilities:Administer comprehensive testing and support the core testing functions of the Virginia Beach Campus. Core testing functions include Virginia Placement Test, ACCUPLACER ESL, Distance Learning, IT Challenge exam, Nursing HESI A2, Nursing NACE, Nursing NHA, NAS2 Challenge exam, CLEP, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, and others.Provide support to Student Services departments such as Welcome & Entry Services, Counseling, and Office of Educational Accessibility, and others as needed.Actively participate in registration activities and on and off-campus recruiting community events.Provide excellent customer service to both internal and external constituents in a fast-paced, high-volume environment.Promptly answers telephone calls, emails, and in-person inquiries from students, faculty, staff, and any other customer.Administer test on and off-campus.Compile statistical data for assessment reports.Maintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC/VCCS policy.Obtain necessary credentials to administer necessary tests to students or other customers.Other duties as assigned.
-Knowledge of effective customer service techniques both in person and in an automated environmentÂ· Knowledge of college admission policies, procedures, and programs of studyÂ· Ability to work independently as well as collaborate with administrators, faculty, and staffÂ· Ability to effectively communicate orally and in writing with a diverse publicÂ· Ability to work in a fast-paced, high-volume environment- Ability to work varied hours (weekends and evening) and locations (required)Â· Demonstrated skill with operating a PC and experience with word processing, spreadsheet, and database softwareÂ· Ability to obtain necessary certifications for testing center during work hours within one month of employment
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.