Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time. 11/22/2022
Position Title: Student Services Specialist (Admissions & Records) (Part-Time) - Norco College
Department: Admissions & Records (N)
Position Type: Support Staff (Classified / Confidential)
Physical location of the position: Norco
Employment Type: Part-Time
If Part-Time, indicate the number of hours per week 30
Position Length: 12-month
Salary Range: Grade J
Salary Amount: $30.51 - $37.17
Salary Type: Monthly
Is this position categorically (grant) funded? Yes
If categorically (grant) funded, date funded through: 06/30/2023 with the possibility of extension pending funding.
BASIC FUNCTION: Under supervision of the area Dean/Supervisor, provides technical support related to coordination and operational needs in Admissions and Records and performs tasks related to assisting students, faculty, and staff with the registration processes.
PROVIDES WORK OR LEAD DIRECTION TO: Short-Term employee(s) employees and/or student workers.
EDUCATION: Associate degree is required. Bachelor's degree preferred.
EXPERIENCE: Two years of closely related, varied, data and technical experience are required.
KNOWLEDGE OF: District mainframe software system, online applications, web page management, VA benefits, residency for tuition purposes, and word processing/computer applications.
ABILITY TO: Utilize modules of Microsoft Office; communicate effectively; perform a variety of technical and student service duties; make computations quickly and accurately; provide excellent customer service; establish and maintain effective working relationships with others.
COMMITMENT TO DIVERSITY: Candidate must demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community.
CONTACTS: Co-workers, other departmental staff, students, campus police, and the general public.
PHYSICAL EFFORT: Requires the ability to exert some physical effort, such as walking, standing and light lifting; dexterity in the use of fingers, limbs and body in the operation of office equipment.
WORKING CONDITIONS: Normal office environment.
REPRESENTATIVE DUTIES: 1. Assists as needed in coordinating the work schedules and tasks for staff and student workers; assists in interviewing and ongoing training of short term staff and student workers; prepares part-time and student worker time sheets as requested by management 2. Downloads, imports, and moves-to-student the admissions applications data from the online application into the Datatel/Colleague system; requires knowledge of data records, student records and Datatel; assigns IDs, identifies and corrects error reports 3. Works with the online application control center to manage admissions applications functionality; sets academic term dates and runs applicant submission reports; communicates with online HQs on issues affecting access and functionality of the application. 4. Prepares electronic correspondence through knowledge of the Datatel Communications Management system; notifies students of their WebAdvisor and email usernames 5. Updates the Admissions and Records Timeline, Schedule of Classes, Information Guide and other Admissions and Records publications as requested; creates and develops informational brochures and flyers. 6. Serves as the college lead in determining whether students meet residency requirements for enrollment and billing purposes; makes decisions on appeals involving knowledge and analysis of Title 5 regulations as outlined in the Student Attendance Accounting Manual, legal updates from the State Chancellor's office, federal immigration policies, and local Board policy; is knowledgeable about U.S. government issued visa types 7. Provides information to veterans on VA regulations and district requirements for using VA benefits at the college; oversees process, checks for accuracy in certifying; monitors students' progress toward goal in compliance with VA regulations; serves as a certifying agent as appropriate; monitors and audits VA students' files for enrollment certification, program approval, reporting unsatisfactory progress, 'F' grades and changes or termination of enrollment. Provides billing report on vocational rehab students to Student Accounts. 8. Processes and researches in accordance with district, state and office policies, various student petitions and instructor initiated requests, including but not limited to, Administrative Correction Forms, Late Add Petitions, Requests for Grade After Term has Ended Form, Credit-By-Exam, Extenuating Circumstance Petitions, as well as all student information changes; makes changes to student records such as authorized posting of grades, reinstatement and adding/dropping classes. 9. Initiates processing of refunds, billing, and rebilling of student accounts; performs extensive research of student records for accuracy; may correspond with students upon completion of account and record modification as it applies to appeals and petitions permissible by district and state established policies and procedures. 10. Maintains Admissions and Records web pages; requires knowledge and application of web software; creates pages, forms, and modifies pages with formatted text and hyperlinks; posts and updates information 11. Performs extensive data entry on an administrative computer system that involves multiple data screens in order to process applications, registration, and issue receipts/schedules and documents for optical scanning and records retention. Duties and Responsibilities - Continued: 12. Investigates and resolves student complaints; tests functionality of systems and databases; and recommends corrective action for area of responsibility. 13. Provides specialized information and technical assistance to students and the public during special programs presentations, orientations, and/or workshops; provides information at the counter, over the telephone; and via email regarding admission, applications, registration, fees, refunds, and transcripts. 14. Develops and implements procedures pertaining to the retention of accurate student records such as duplicate and merged files; examines, analyzes and alters data to preserve an accurate student record; serves as a lead to Student Services Technicians to ensure accurate data transfer and retention. 15. Maintains, monitors, and assists with optical scanning, record retention, and document destruction as it relates to college and state regulated policies and procedures. 16. Collects and cashiers College fees; reconciles the cashiering sessions on a daily basis; opens safes, distributes cash bags, parking permits, prepares deposits. 17. Assists in training staff in computer software applications, policies, procedures, and assists in preparing work schedules for office coverage 18. Serves on a variety of committees as requested. 19. Prepares variety of reports including the necessity to verify data and report outputs. 20. Serves as a lead to assist other departments on and off campus on issues relating to the Datatel software system, student academic records, admissions and registration policies/procedures, online application and WebAdvisor functionality. 21. Advises and orients instructional, financial services and counseling staff regarding Admissions and Records policies and procedures. 22. Processes transcript and enrollment verification requests; may also process requests for student records subpoenas. 23. Participates in District-provided in-service training programs. 24. Maintains a friendly, supportive atmosphere for students, staff, faculty, and the public. 25. Performs other duties, related to the position, as assigned.
CONDITIONS OF EMPLOYMENT:
SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.
HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; 20 days after completion of ten continuous years of service to the District; and 22 days after completion of 15 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.
SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.
FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.
The work location and assignment within a job classification is determined by the District and may be subject to change.
All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.
The Riverside Community College District complies with all federal and state rules and regulations and does not discriminate on the basis of ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. This holds true for all District employment opportunities. Inquiries regarding compliance and/or grievance procedures may be directed to the District's Title IX Officer/Section 504/ADA Coordinator. Harassment of any employee/student with regard to ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, ancestry, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law, is strictly prohibited. The Title IX Officer, Section 504/ADA Coordinator for the District is Ms. Lorraine Jones, 3801 Market Street, Riverside, CA 92501. Telephone Number is: (951) 222-8039.
Work Hours/Work Days for Classified and Hourly Positions Only: Monday - Friday: 8:00am to 2:30pm
Required Applicant Documents: Resume or Curriculum Vitae Cover Letter
Optional Applicant Documents: Letter of Recommendation 1 Letter of Recommendation 2 Letter of Recommendation 3
IMPORTANT NOTICES: *It is anticipated that interviews will occur sometime during the 2nd or 3rd week of December. Please note: The selection process typically concludes within four to six weeks from the closing date. There are, however, exceptions to this general guideline. Status updates will be made throughout the process. Please refer to your account for any updates to the status of your application.
****** * An electronic, RCCD on-line application must be completed to be considered. All portions of the application must be entirely filled out with all information qualifying an applicant for the position. Only information on the official RCCD application (not resumes) will be considered to determine whether an applicant meets the minimum requirements for the position for which he/she is applying.
* All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.
* An application will not be considered complete unless ALL REQUIRED DOCUMENTS are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.
* Paper applications and supporting materials, including letters of recommendation, WILL NOT be accepted! All documents must be submitted electronically with the online application.
* Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and submitted electronically when applying on-line.
* Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.
* The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.
* The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Human Resources & Employee Relations at (951) 222-8595 for assistance.
The Riverside Community College District through its three colleges—Moreno Valley College, Norco College, and Riverside City College supported by the District Office—serves and enriches its diverse communities by offering certificates, degrees, and transfer programs that help students achieve their educational and career goals.Working for Riverside Community College District is an opportunity and a privilege. It is an opportunity to contribute in a variety of ways to ensure student success for those who are here for their personal development and education. We all contribute in some way, shape, or form to that District priority. We all h?ave the privilege to contribute in an environment that values the qualities of inclusiveness, diversity, and hard work. Diversity and Human Resources is a department of primacy in the organization and strives to assure that its people have the tools, resources, and qualities to serve stakeholders at all levels.We balance service and regulatory requirements with a goal to help RCCD provide a safe and discriminatory free work environment for all. We assure to the community that our environment is fair, open, legally compliant, and customer friendly.