The Ball State University Office of Admissions Operations and Technology is seeking an Operations Manager. In collaboration with the Director Admissions Operations and Technology, the Operations Manager in Admissions Operations and Technology will lead the operational and technical support in order to provide improved efficiency, accuracy and superior customer service while optimizing technological solutions when appropriate.
At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Planto learn more about our commitment and to identify how you might contribute to these efforts.
Position Function: This position will support the office to best utilize the campus enterprise resource planning (ERP), Customer Relationship Management (CRM), and other available solutions. This position will also support the activities related to prospect, application, and decision processing, internal/external reporting, data analysis, and support technology software/hardware solutions resulting in optimized operations. The Operations Manager will interface with the information technology support area and other functional departments in order to define potential solutions that will support admissions functions. In coordination with the Director Admissions Operations and Technology and other senior leadership, participate in establishing policies and procedures for each area while defining and setting the direction for the office. Lead in the successful support for the Admissions Operations activities regarding all Undergraduate, Graduate, International, and Division of Online and Strategic Learning admission applications.
Minimum Qualifications: Bachelor’s degree from an accredited university. Experience in management/operations; supervisory experience; information/project management experience; technology background.
Minimum Other: Excellent written and verbal communication skills, strong interpersonal skills, ability to work in a fast-paced environment. Ability to work independently and on cross-functional teams, creative problem-solving skills, ethical, and trustworthy.
Preferred Qualifications: Master’s degree in student personnel, higher education, or related field. Additional years of admissions experience in higher education with progressive responsibilities; experience with the day to day operations of an admissions office with an understanding of student information from a “systems” approach, the college recruitment process, and staff supervision in a professional setting; broad range of experience within admissions and/or student service areas; previous experience in ERP and CRM systems; solid evidence of professional progression; evidence of exceptional written and oral communication skills; excellent judgment; ability to multitask and prioritize, flexibility and strong decision-making skills; demonstrate self-confidence, autonomy, professionalism, and commitment to diversity, student development, higher education, and professional development. Experience with the ERP SIS and CRM solutions utilized at Ball State University. Experience in a university admissions area.
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Include the following documents with your application: resume and cover letter addressed to: Hiring Manager. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Review of applications will begin immediately and will be accepted through November 28, 2022.
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.
The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing th...e world, and we’ve dedicated our University to do the same.
The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave.
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.