The Director of Education Innovation (EI) Operations is a key member of the Education Innovation Design and Operations team. The Director provides strategic leadership and operational oversight across the Education Innovation team, its core functions and corresponding units: marketing and communications, immigration policy and compliance and operations and planning. The Director sets the division's goals and aligns its efforts to advance EI's mission and the University's strategic global learning vision, and ensures strong internal collaboration between the units and their adherence to the University policies, best practices in experiential learning, and best practices in international health and safety.
The Director oversees EI's Operations Division, which is responsible for all operational support of the Education Innovation portfolio. The Director continuously evaluates existing operations, addresses opportunities for improvements that enhance department functions, and ensures compliance of EI's operations with University policies and procedures. With the EI leadership team, the Director works with Colleges and University administration to establish key systems, processes, and procedures to successfully run EI daily operations while maintaining data integrity.
The Director will work independently, as well as with and in teams, and possess the aptitude for both strategic and detail-oriented tasks. They interact with a variety of stakeholders, domestic and international, NU and non-NU entities; and serve on University committees and sub-committees. The Director may be expected to travel on an ad hoc basis to meet with partners and vendors, and to present at professional conferences and meetings.
The Director supervises and develops staff, and works closely with other EI leaders to ensure the success of EI's regional programs and provides coordination of efforts and workflow across EI's network divisions and functions.
Master's degree in Business, Systems & Data, International Education, Higher Education Administration or similar
10+ years of relevant experience, including 5+ years of leadership and managing multiple stakeholders with diverse and divergent needs and goals.
Demonstrated leadership and advocacy skills; ability to see the big picture.
Demonstrated ability to create and manage business and operational metrics.
Proven track record of developing and implementing new policies, processes, and systems. Demonstrated ability to prioritize and experience with agile methodologies to manage work.
Strong organizational, project management, and administrative skills.
Capacity to manage multiple projects simultaneously and meet goals and deadlines.
Excellent problem-solving and strong analytical skills with proven ability to strategize, prioritize, and make timely decisions.
Excellent oral and written communication and presentation skills, ability to positively engage people from diverse cultural and linguistic backgrounds; ability to effectively represent the University to outside partners.
Strong interpersonal skills, sufficient to inspire others and to effectively collaborate with a variety of stakeholders; professionalism and collegiality in a team environment.
Excellent judgment, discretion, and understanding of protocol and confidentiality.
Strong ability to build and maintain teams; equally excellent at leading a team or being a team member.
Proficiency in Microsoft Office, working knowledge of database management and CRMs.
Familiarity with Salesforce, Terra Dotta, and student record systems (e.g., Banner) or similar systems.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
1) EI Operational Services:
Oversee EI's operational services, comprising a number of key specialized operational functions supporting EI Programs and University stakeholders. Ensure these services are nimble, efficient, and useful.
Manage prioritization and implementation of stakeholder requests ensuring transparency and alignment to EI and university goals
Manage and monitor EI goals, progress and obstacles of key initiatives
Liaise with Office of General Counsel and Risk Services, the International Safety Office, the Office of the Chancellor Finance & Operations team, and other key University stakeholders to ensure alignment and compliance with University and Chancellor's Office policies and protocol.
Oversee EI business and information systems analysis and management; liaise with the University IT services and International Safety Office representatives as needed
Oversee management of EI's policies and compliance related to the facilitation of students' global experiences and associated data maintenance, including, but not limited to travel documentation and visa guidance, data collection and storage; liaise other EI team leaders, EI Administration and Project Manager, Study Abroad and Alternative Pathways teams, Office of General Counsel, Governmental Affairs, and foreign consulates, as needed.
Ensure EI's compliance with University policies and standards, and ensure that policies and regulations are being followed
Evaluate opportunities for process improvement, provide analyses and make appropriate recommendations for operational efficiencies and streamlined activities across EI and EI non Boston-based sites.
Devise strategies for operational improvements across EI and monitor efficiency to continually enhance operational processes and procedures
Ensure EI's marketing and communications needs are prioritized and met.
Responsible for coordinated efforts of EI's Operations division, which includes Policy & Compliance , Marketing and Communications and Operations and Planning and all on the ground site and network operations.
Create a cohesive, high quality, and effective team to meet EI's operational needs. Set team goals and foster teamwork.
Work in tandem with the other EI team leaders to ensure coordination of efforts and workflow across EI's divisions and functions.
Supervise staff, conduct performance evaluations of direct reports. Oversee performance evaluations for the entire division.
Serve as a mentor and provide professional development opportunities for direct reports and staff in the division.
With EI Leadership, oversee management of the EI budget. Recommend and track assigned budgets and allocations for spend in dedicated projects.
Actively participates in and leads projects and ensures Operations staff have processes and resources appropriate to support execution of effective plans.
3) University Relationship Building
Promote a collaborative work environment. Build and foster EI internal culture of positive collegiality.
Build strong relationships and conduct regular meetings with internal stakeholders to increase EI's effectiveness, the capacity of EI programming, and the transparency of EI policies and procedures.
Liaise with faculty, academic departments, and deans to ensure EI policies and processes are being communicated accurately.
Participate in EI and university projects .
Lead EI projects
Oversee applicable Standard Operating Procedures.
Interact with other Northeastern departments
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.