Grand View University aspires to serve a diverse community of learners- students, faculty, and staff- in an inclusive and equitable environment with the goal of empowering all to achieve their fullest potential. Our objective is to sustain a campus environment that is free from the power imbalances and institutional biases that contribute to systems of oppression, while preparing our students to stand against those inequities when they leave Grand View.
Grand View University is dedicated to the goal of an inclusive campus where people of diverse identities feel welcomed and empowered to shape our culture and processes. At Grand View University we view diversity through the collective or group and we welcome and affirm the thoughts and experiences each distinct member brings to our community of learners.
Ensure the implementation of student success programs and initiatives. Serve students with operational support for inclusive student academic success, including tutoring, student referrals for support services, and other forms of learning support. Oversee Navigate Alert, Progress Report, and Case Management processes.
Essential Functions of Job:
Supervise the day-to-day operations of ALT space and services (in collaboration with Math Lab and Writing Center Directors). Gather data to support assessment of utilization of the space and all services. Support ALT assessment plan. Promote the use of ALT services.
Hire, schedule, and evaluate subject tutors (not for mathematics or writing) to support instruction in all modalities. Ensure that tutors are appropriately trained. Engage with faculty members as needed to prioritize subject areas and course levels for tutoring.
Serve as the Navigate program owner. Work with the Navigate management team to advocate for the platform's utilization in support of student success. Manage Progress Reports and Alerts process (triage and assign cases, oversee case management). Use Navigate analytics and other means to plan and prioritize student support needs.
Utilize student success findings to inform and support academic support interventions and student success workshops, and collaborate with CETL Director to advance pedagogy, course design, and curriculum design
Collaborate with Academic Affairs and Student Life colleagues and others, as appropriate, to implement programming that supports retention, persistence, and degree completion, including programming that targets specific groups of students with particular support needs. Implement effective outreach and marketing plans for those programs and adopt best practices to recruit students to them.
Support the work of University groups and committees constituted to direct and manage student success efforts.
Other duties as assigned.
Qualifications and Requirements:
Bachelor’s degree required, Master's degree preferred; field of degree open, prefer higher education, or counseling experience
Must have expertise in the field of post-secondary student success and at least 3 years of experience working with college-level students and supporting their academic success
Excellent communication skills including written and oral
Exceptional judgment and discretion
Emotional stability, personal maturity, and professionalism required to manage the diverse demands of the position, deal with conflict, resolve problems, make effective decisions, and prioritize
Ability to implement programs and services
Work is performed in a normal office setting. Sits, stands, bends, lifts, and moves intermittently during working hours. During course of day, can interact with students, faculty, and staff by computer, phone, or in person. Requires eye-hand coordination, dexterity, and a normal range of vision and hearing.
All applicants must apply through our online application system.
Grand View University is an equal opportunity employer. The University has a strong commitment to the principles of diversity and, in that spirit, seeks a broad spectrum of candidates, including women, members of minority groups, and people with disabilities.
Grand View is a Liberal Arts University that supports a diverse student population of approximately 2200 full and part-time students in both undergraduate and graduate programs. A University of the Evangelical Lutheran Church in America, Grand View was founded in 1896 and is located in Des Moines, Iowa. Des Moines offers exceptional facilities for the enjoyment of lectures, concerts, museums, sporting events, and other cultural opportunities. Grand View welcomes traditional students and adult learners representing a wide range of religious and cultural backgrounds.