The Point Loma Nazarene University community is, and intends to be, a decidedly Christian community, as exhibited by our shared beliefs, corporate practices, and Christlike character.
The Student Success Counselor is responsible for supporting students in their degree program while meeting the retention objectives on behalf of the university. Counselors will provide seamless student support services and academic advising to a caseload of adult, graduate, and professional students.
This position is eligible for a hybrid schedule.
The Student Success Counselor is responsible for counseling and advising on complex issues regarding student academic progress. This position has responsibility and accountability for increasing graduation and retention rates. The Student Success Counselor is expected to be an expert on academic policies, student support services, and degree progress. The Student Success Counselor communicates with campus and community resources to promote collaboration and improve services to students.
Duties and Responsibilities
Assist with the coordination, development, and implementation of appropriate high-engagement student success strategies and supporting technologies.
Achieve or exceed semester retention goals for assigned students. Meet on a regular basis with the Student Success Team Lead and/or Director of Student Success to report on the status of retention data and efforts.
Advise students with a continuous focus on degree progress, personal wellness, and student services.
Accountable for student retention and graduation rates.
Continually seek ways to improve service to students by developing new initiatives or success measures that will contribute to retention and student satisfaction.
Determine and create an academic plan for students working within records policies, student registration, degree progress, and degree conferral.
Develop and monitor student risk assessments and employ intervention strategies at critical points of the student's educational path. Intervene via retention emails or calls when appropriate.
Manage student program progression and strategically provide academic support to students resulting in increased retention.
Track and maintain information on student roster related to retention, attrition, and success rates of all enrolled students; identify barriers and develop a system to identify and intervene with students with academic needs and/or difficulties; monitor students academic progress including analyzing reports, identifying potential areas of concern, and providing appropriate support and resources.
Partner with One Stop Financial Counselors to answer general financial support questions.
Follow a contact strategy for future, new and continuing students.
Develop and prepare content on a variety of student success topics and as needed for the contact strategy.
Lead student support initiatives for new student orientations during the evening and daytime hours.
Apply affirmation, support and advocacy in academic counseling and outreach, bearing in mind the impact of diversity, equity and inclusion in the University's student population.
Apply academic advising theory and student development theory in all conversations with students.
Handle confidential student information with tact, discretion, and in compliance with FERPA regulations.
Perform other duties and/or projects as assigned
Knowledge, Skills, and Abilities
1-2 years of academic advising, counseling, or related field preferred
Understanding of current national issues and academic advising in higher education
Broad knowledge of NACADA Core Competencies and college-level services
Bachelor’s degree required.
Ability to build rapport and maintain relationships with a diverse group of students and other key stakeholders.
Ability to communicate in a positive, accurate and professional manner through multiple platforms (phone, email, virtually, and in person).
Ability to organize and manage multiple priorities with attention to detail and follow through.
An articulate, professional demeanor.
Ability to exercise professional judgment relating to unusual/extenuating circumstances.
Ability to work independently as well as collaboratively within a team and assume responsibility for problem-solving.
Knowledge: This position requires a broad knowledge of college-level services, including basic financial aid, registration and retention best practices and an understanding of current national issues in higher education including the value of and barriers to a college education. Must maintain current knowledge of federal and state legislation, rules, regulations, policies, and procedures.
Skills: This position requires well-developed communication and organizational skills and interpersonal relationship skills appropriate to regular and intensive interaction with diverse audiences, populations and individuals.
Abilities: The ability to interact and work effectively and harmoniously with university staff, faculty, and students as well as with diverse off-campus communities is essential. Adept at using technological tools to efficiently query and provide information, manage data, generate reports, and collaborate with others.
PHYSICAL REQUIREMENTS The work is primarily sedentary and may require sitting for extended periods of time. Use of computer equipment: computer keyboard, mouse, and monitor. Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor. Hearing and speaking to communicate effectively with others in person and by phone. Will also stand, stoop, push, pull, and lift up to 10 lbs throughout the day.
BENEFITS Benefits include health, dental, tuition benefits for employee and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel, monthly lunches and a robust wellness program.
At Point Loma Nazarene University, academics, faith, and community are all vital. Students benefit from this balanced approach to education and leave PLNU prepared to think, act, and contribute to the world. In addition to more than 60 undergraduate areas of study, PLNU offers graduate program regional centers throughout Southern California. PLNU serves more than 3,500 students.PLNU is a community committed to calling. As a result of our mission to provide whole-person education in the context of our Christian faith, our faculty and staff are known for their excellence, regardless of their responsibilities or field.We believe God calls all of us to participate in bringing about His Kingdom in a unique and deeply personal way. We also believe in pursuing calling together. Excellent work and meaningful relationships all belong to what we call vocation. Being part of a community full of individuals engaged in the same endeavor will set you up for a lifetime of weaving calling into who you are and everything you ever do.Be part of something meaningful. Discover and cultivate your true potential. Be part of Point Loma Nazarene University.