Bachelor's degree required, degree in Higher Education Administration, Counseling, Education or related filed preferred. Master's degree preferred. Two (2) years of full-time experience working in customer service in an office environment or preferably student services in higher education. One (1) year of experience working in enrollment services or a student support area in higher education preferred. Experience in a community college setting strongly preferred.
For best consideration please apply by November 6, 2022.
Track and report daily, weekly and monthly recruitment and enrollment progress for CCBC Online students.
Work with various areas of the college to evaluate and maintain high touch onboarding process for online students.
Act as a liaison between Department of Online Learning and both enrollment services and student support areas.
Assist in the development of communication plans for potential and new CCBC Online students.
Monitor online program applications to ensure students are being triaged and directed to appropriate services.
Applying best practices for case and data management in platforms.
Survey new and potential students to improve business practices.
CCBC is the college of choice for over 70,000 students and 200 businesses each year — all with unique goals, strengths and requirements. By offering a holistic learning environment that is both accepting and challenging, we meet students where they are and take them where they want to go. CCBC is committed to ensuring equal opportunity and nondiscrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, sexual orientation or any other basis protected by law. CCBC’s benefits include medical, dental, vision, disability insurance, ample paid time off, choice of one of two Maryland State Retirement Plans (contributory and noncontributory), and much more.