Customer Service Specialist 2 - Transitional Studies
Columbia Basin College
Location: Pasco, Washington
Salary: $36,288 - $48,156 Annual
Higher Education Institution
Internal Number: C-22-043
Columbia Basin College ("CBC" or the "College") seeks a Customer Service Specialist 2 to provide high quality services and support to prospective and returning students in the Transitional Studies Department. This position will work in an environment of teamwork and serve as a central point of contact for the Transitional Studies Department, handling routine inquiries, transactions and customer service problems. This position will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service. This position reports to the Director of Transitional Studies Operations.
This position is open until filled. First consideration will be given to applicants whose complete application has been received by October 30, 2022 @ 11:59 PM Pacific Time.
Provide customer service via face-to-face, email and phone calls handling routine inquiries, transactions and customer service problems;
Provide professional, courteous and empathetic student assistance in the Transitional Studies Department; assist students in navigating through the registration process; understand and explain placement scores and transcript evaluations;
Assist in the accurate evaluation of transcripts for students seeking a high school diploma; serve as back-up proctor for CASAS placement exams as needed;
Communicate policies and processes to prospective students and community members and assist with application processes as appropriate;
Complete face-to-face intakes with new and returning students to discuss and assess student registration options and goals; provide accurate and timely information to students to assist in decision making;
Enter and maintain accurate data on prospective students as they move through the intake, testing and registration process in division databases and spreadsheets;
Accurately process incoming student forms, documents and other information necessary to complete transactions and processes;
Assist students in understanding account balances, tuition payment obligations, options and deadlines;
Handle routine, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines; recognize when an issue should be referred outside of Transitional Studies and make an appropriate referral to facilitate continued problem-solving or assistance of student and department; and
Columbia Basin College (CBC) serves the citizens of Benton and Franklin counties in Washington state with two-year associate degrees for transfer to a four-year university, and applied degrees for workforce employment. CBC also provides one-year certificates and basic skills for those pursuing a GED or high school diploma. CBC serves approximately 7,000-8,000 students each quarter.Columbia Basin College now offers bachelor degrees in Nursing, Project Management, Applied Management, Cyber Security, Information Technology, and Dental Hygiene. These bachelor degrees are in direct response to the needs of our community. As a result of community needs, Columbia Basin College has recently opened our new state of the art Social Sciences and World Languages Center at the Pasco campus.In July 2017, CBC will open its second, four-story Health Science Center in Richland. In addition to training CBC healthcare professionals, the Wortman Medical Science Center will also be a functional medical clinic as part of Kadlec Regional Medical Center’s family medicine residency program.CBC will open a student housing facility in September. This first phase will house 125 students.Columbia Basin Co...llege continues its rich tradition of meeting our community's needs with a dynamic faculty, state-of-the-art facilities, and a diverse student body from all walks of life.