The Johns Hopkins University Student Health & Well-Being practice group supports well-being, primary care and mental health services for JHU students and learners across all nine schools within the University. Our integrated service delivery models provide dynamic health promotion and well-being support and programming, student disability services including guidance and resources, and in-person primary and mental health care options at our clinics as well as remote support though phone and online resources.
We define well-being as an optimal and dynamic state that allows people to achieve their full potential. Our focus is on the whole person in relation to two interdependent types of well-being: individual and community. By focusing on the whole - the whole person, the whole educational experience, the whole institution, the whole community - well-being becomes a multifaceted goal and a shared responsibility for the entire institution.
ThePatient Service Coordinator (PSC) is a full-time position in the East Baltimore University Health Services (UHS) office with a requirement for availability to travel to other Baltimore area campuses for program delivery, in-person meetings, and coverage of staffing needs in other locations. This may include being available on evenings and weekends for staffing events.
The PSC displays responsible behaviors, communicates effectively with others and functions as a member of the healthcare team. The PSC reports directly to the Senior Medical Office Coordinator, who is responsible for orientation, supervision and staff development. The PSC is responsible for providing excellent customer service while maintaining confidentiality when answering phone calls, scheduling patient medical appointments or providing information to students. The PSC must have a general working knowledge of computers and ability to learn specific software programs.
Specific Duties & Responsibilities
Greets patients in a professional, friendly, courteous manner, and offers confidential assistance to ensure that the patient has a positive experience at the clinic.
Answers telephones, retrieves phone messages, provides routine information to callers, and refers patients to appropriate resources per clinic policies and procedures.
Schedules appointments by phone or in person utilizing the electronic medical record (EMR); obtains, confirms and enters patient information including demographics, insurance information, and billing data; expedites pre-registration, check-in and check-out of all patients.
Generates, compiles and submits required encounter and billing forms.
Coordinates and schedules follow-up care for patients including appointments, lab tests, radiology services, specialty referrals, and other procedures as directed by providers. Relays pertinent information to patients regarding preparation for laboratory tests and examinations; provides directions and/or maps, and arranges interpreters, escorts, wheelchairs, etc., as needed.
Works with healthcare team to assure smooth and efficient patient flow and clinical operations. Problem solves obstacles to throughput process and notifies manager and patients of wait times.
Maintains and updates confidential medical records by: preparing, scanning and indexing medical records and information from outside sources into the EMR. Maintains and updates medical records for incoming students as well as ones who are graduating.
Processes financial transactions using various methods of payment, maintaining accuracy and accountability.
Provides administrative support to clinical staff and students to include: providing receipts for reimbursement of medications/vaccines, faxing and/or copying medical records, as requested, with the student's written permission, faxing or making phone calls for staff at their request.
Takes and handles prescription request orders for providers – communicates request to medical office coordinators and performs follow-up regarding prescription as needed.
Performs various duties pertaining to opening and closing of the clinic, such as cash register reconciliation, shutting down computers, forwarding phones to on-call service, etc.
Assists with pre-entrance health screening process for students, including but not limited to: compiling all pertinent information and forms for screening, assembling charts, assigning medical record numbers, preparing laboratory slips, etc.
Attends monthly staff meeting and other meetings as assigned.
Participates in on-going educational activities. Keeps current of industry changes & adheres to service excellence standards.
Performs other duties and tasks as assigned by the Senior Medical Office Coordinator, Senior Administrative Manager, and Chief Medical Director.
*This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
Ability to stand, walk or sit for an extended period of time.
Reaching by extending hand(s) or arm(s) in any direction.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
Possible exposure to communicable diseases.
High School Diploma or graduation equivalent.
One year work experience in a similar service-oriented industry required. Two years related work experience preferred. Knowledge of medical insurance coverage preferred. Medical terminology, and basic computer skills preferred. Certification in appropriate skill groups must be obtained during introductory period. Meditech certification must be completed within 2 to 3 weeks of employment.
Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $15.70-$21.65 HRLY (Commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30a - 5:00p Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: UHS Primary Care Personnel area: University Student Services
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.