Title: Assistant Director of Residential Operations
The Assistant Director of Residential Operations oversees student housing operations to include housing selection, first-year student assignment, maintaining the housing database, managing essential administrative functions related to the residence life program. The assistant director also manages partnerships with operations departments across the college including DCCE, Facilities Services, and others to direct institutional priorities and department needs. This position serves as the primary point of contact for students and families and is the primary decision-maker for all student housing-related issues. The assistant director is the supervisor of the coordinator of residence life and housing.
Oversees all residential access and student housing processes: off-campus, summer, winter, academic year, and first-year housing assignments.
Trains and supervises Coordinator of Residence Life and Housing to serve a secondary manager of housing operations including Starrez housing processes including performance development processes
Supervise management of all housing-related inquiries (in-person, email, phone, etc.) with sound judgment and provide appropriate and timely follow up by relevant staff members.
Navigates difficult conversations with both students and parents, taking into consideration risk management and policy consistency.
Develops and implements training curriculum to train others to navigate difficult conversations with parents and students through similar lens
Manages relationships with campus partners to respond to complexities related to Lewiston code enforcement and compliance.
Supervises implementation of efficiency practices by optimizing use of departmental software such as StarRez and Banner through policy creation and database management.
Builds and sustains collaborative relationships with campus partners to ensure efficient completion of housing projects.
Supervises advertising and communication of essential housing information and policies to campus stakeholders via multiple platforms (website, email, etc.).
Manages logistics and project management to ensure accurate and timely completion of housing processes.
Supervises supports students and families in the transition to residential college living by effectively communicating information and making referrals to appropriate resources.
Develops and determines housing policy and procedures.
Collaborate with the Associate Dean for Residence Life and Health Education to develop and implement ongoing initiatives to assist professional and student staff in building social justice literacy and action skills
Supervises professional development and manages coordinator for residence life and housing
Develop and manage relationships with campus stakeholders to manage concerns and develop solutions to problems or concerns.
Manages strategic partnerships between the Office of Residence Life and Health Education, Dining, Conferences, and Campus Events, Access Control, Information Library Services, Facilities Services, and others
Supervises Dorm Damage response program and develops new initiatives to respond to emerging challenges
Manages long term relationships with external vendors including StarRez, New England Student Services, and others
Directs integration of operational concerns and limitations with practices and values of community based environment to maximize efficiency and impact of existing spaces and services
Engages appropriately with confidential and classified information and exercise judgment and discretion as required.
Supervises maintenance of Title IX compliance for records of meetings and processes as required (agendas, notes, case files, etc.).
In partnership with the Bates Communications Office, develop and maintain the Residence Life website, and coordinate a campus life social media presence
Supervises student residence life staff and oversees all aspects of community living for a designated area of campus.
Serves as the primary point of contact for development, support, and management of students in an area of responsibility.
Supervises, mentors, and creates development opportunities to Residence Life staff to foster personal, professional, and leadership growth and development.
Collaborates with student staff and campus partners to build strong residential communities that celebrate and honor difference, engage people of all backgrounds, and ensure all students have access to community resources and support all students in their academic and personal success at Bates.
Utilizes individual contacts in meetings with staff to appropriately identify and address student concerns.
Student Support Advisor
Serve as Student Support Advisor to a cohort of students throughout their academic career
Advise students managing personal challenges to connect with supports and ensure academic and personal success
Provide supplemental academic advising as needed as students negotiate their academic development
Assist students in negotiating academic policies such as leaves, course deferrals, and other process
Student Affairs Divisional Responsibilities
Serves on the Student Affairs on-call rotation with responsibilities including managing risk, timely response, and primary contact for managing student emergencies (medical, mental health, Title IX, protest, etc.).
Exercises discretion in all manner of crisis management for student well-being and safety.
Participate in national and regional professional development opportunities to ensure the implementation and assessment of best practices related to student life
Manages sensitive and confidential documentation as for the Director of Title IX and Civil Rights Compliance and others.
Participates in team projects that enhance the quality and/or efficiency of Student Affairs.
Collaborates with student staff and campus partners to build a strong community that celebrates difference and supports all students in their academic and personal success.
Live in a designated on campus apartment and provide a visible presence in the residences and establish strong community standards
Participate in departmental policy enforcement initiatives
Other duties as assigned.
Bachelor’s degree required.
Master’s Degree preferred
3+ years of experience in residence life or other area of higher education, outdoor education (including professional experience in health education, residence life, student government, student activities, student or outdoor leadership positions, other campus offices, etc.)
Experience working in collaborative, dynamic, and welcoming office environments.
Experience working within a complex office environment with frequently shifting tasks and priorities.
Experience supporting young adults and their families in the transition to a residential college environment.
Demonstrated success in supporting students from underrepresented groups, including students from historically underrepresented racial and ethnic groups, first-generation-to-college students, and low-income students.
Skills and Knowledge
Excellent judgment and awareness for interpersonal dynamics.
Strong interpersonal skills with ability to develop and maintain collegial relationships with clientele such as students, families, staff, faculty and co-workers.
Excellent communication (written, verbal, listening & presentation) skills.
Ability to effectively engage with diverse personalities and manage difficult situations.
Ability to engage in mediation and restorative justice practices.
Ability to work independently and handle multiple priorities with minimal supervision.
Strong attention to detail and organizational skills for successful documentation, planning and execution.
Proficiency in basic data management systems and basic computer software (e.g., Microsoft Word and Excel, Power Point, WordPress [website], Google docs, email and calendaring.)
Personal commitment to excellence and the mission of a top-tier, small liberal arts college. Demonstrated awareness of, sensitivity and commitment to diversity and inclusivity, and to serving the needs of a culturally and educationally diverse and inclusive community.
Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 12 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more) and a supportive, collegial environment in a drug- and smoke-free workplace.
Equal Employment Opportunity Statement:
Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.
Inquiries concerning the college’s policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207-786-6445 or via email at [email protected].
Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.
Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.
Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces — intellectual trends, demographic changes, and technology — that are transforming higher education and the world into which our students graduate.
Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.
The college is proud of deep roots in the Lewiston/Auburn community, Maine’s second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.
Founded in 1855, Bates is one of the nation’s leading liberal arts colleges, with a long history of commitments to principles of human dignity and diversity.Since its inception, Bates has been a coeducational, nonsectarian, residential college with special commitments to academic rigor and to programs and opportunities by qualified learners of all backgrounds. Historically, Bates students and graduates have linked education with service, leadership, and obligations beyond themselves.Bates has highly competitive admission, graduates over 90% of its entering students, and over half of its alumni earn graduate degrees. Bates has 1,700 students, 200 faculty members and 550 staff and administrative employees.The College is proud of its strong involvements in the Lewiston-Auburn communities, Maine’s second largest urban area, with a population of approximately 65,000. Bates is located on a beautiful, 109-acre, traditional New England campus in Lewiston, Maine, a lively small city enjoying an exciting economic and cultural revitalization. With an engaged citizenry, lively arts scene, and historic downtown, this walkable city is 35 miles north of Portland, 140 miles north of Boston, and 340 miles north of New York City.