Administrative Director 2 (0548U), University Health Services 43615
University of California Berkeley
Location: Berkeley, California
Internal Number: 3512859
Administrative Director 2 (0548U), University Health Services 43615
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.
The University of California, Berkeley is the preeminent public university in the country. We are also one of the leading employers in the San Francisco Bay Area. University Health Services (UHS) is a national collegiate leader in providing fully accredited, primary medical care, sports medicine, occupational health, psychiatry, counseling and psychological services, and innovative health promotion programs for 65,000 students, faculty and staff. UHS is a campus and community health center which strives for excellence in patient care, superior customer service, and provision of services tailored to the needs of the campus community. UHS staff is comprised of ~300 FTE with multiple health care licenses and covered by five labor unions. Learn more about UHS by visiting uhs.berkeley.edu.
University Health Services (UHS) is seeking an enthusiastic and experienced Administrative Director interested in a full-time career position in college health.
Responsible for managing the administrative services and general operations of University Health Services-a large, complex, interdisciplinary, fully-accredited department providing public health, medical, mental health and health promotion services to the UC Berkeley community, including students, faculty and staff. Establishes operational objectives and work plans, ensures they are consistent with the UHS strategic plan and delegates assignments to subordinate managers.
Directs planning, development, implementation and ongoing evaluation/adjustments of new administrative processes and systems to improve operational productivity and support client-centered services. Responsible for managing, preparing, administering, and directing resources. Monitors adherence to approved budget. Involved in developing, modifying and executing campus policies that affect immediate operation(s) and may also have campus-wide effect. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. In some instances, failure to follow healthcare procedures and protocols could result in serious consequences including comprising clinical care, significant financial and reputational risk, and/or non-renewal of accreditation.
Application Review Date
The First Review Date for this job is: 10/18/22. The job will remain open until filled.
Manage, plan and administer administrative services and operations. Serve as key administrative officer for Department's functional programs; oversees analysis and policy development for issues and processes and leads administrative changes.
People: Manage the program and plan for coordination and monitoring of human resource activities with People and Culture. Align UHS human capital strategy with policy. Manage strategic issues, high risk cases and relationships with campus HR (e.g., labor relations, compensation). Partner with Recruitment and P&C to lead in the areas of workforce planning, workforce development, talent management, succession planning and systematic improvements in the areas of equity/inclusion/diversity. Partner with other managers and directors in efforts to assess and change organizational culture in order to adapt to changing expectations and environments. Coordinate Supervisors (MAS) meetings.
Student Health Insurance: Direct overall management of the Student Health Insurance Office which provides member services and administrative processes for a major medical, mental health, dental and vision plan for 23,000 UC Berkeley students with claims experience of more than $100 million annually, including supervision of the Student Health Insurance Manager, management of the plan's relationships with external UCOP/business partners, and management of the plan's financial and operational performance.
Information Technology and Data Security: Ensure IT strategic plan and metrics are in support of organizational strategic plan. May oversee functional ownership of some administrative IT systems.
Health Information and Data Management: Provide overall direction for UHS' Health Information program and for organizational metrics. Direct data analysis, improve data reporting and systems, direct policy analysis and development and oversee compliance activities. Oversee refinement of organizational metrics, benchmarks and other data for decision-making. Assist UHS in prioritizing use of limited data resources.
Finance: Provide leadership and strategic direction on budget and finance. Ensure successful business development and organizational capacity for grants and fundraising. Direct analysis and policy development for issues and processes.
Communications and Marketing: Provide overall direction for communications and marketing.
Facilities: Provide oversight for operations and maintenance of the Tang Center and Anna Head Building E.
Lead administrator with select campus committees and Student Affairs workgroups. Active as of 2022: all-campus SHS Administrative workgroup, UHS STAR Awards Administrator.
Through subordinate managers and staff, maintain integrity and alignment of the administrative team of 35 FTE.
Risk and Compliance Management:
Responsible for the development, planning, coordination and administration of a systematic program designed to reduce organization-wide risks for UHS/Tang Center in clinical, data security, client privacy, human resources, physical safety and other operational areas.
Provide management oversight of compliance systems and processes that protect assets from financial loss and reputational loss, ensuring compliance with UC, state and federal regulations.
Interact with executive management internal and external to the department on controversial situations with faculty, staff, partners and customers.
Formulate and implement policies and guidelines to carry out the department's Mission.
Develop, modify, and execute policies which affect immediate operations and maintain compliance with external Accreditation Bodies.
Maintain accreditation with AAAHC through continuous adherence to standards and preparation for site surveys.
Ensure uninterrupted licensures of ancillary services (Pharmacy, Laboratory, Radiology) and lead staff of these services.
General oversight of credentialing compliance for SHIP and non-SHIP provider networks.
Ensure resolution of clinical case reviews in partnership with clinical leadership.
Organize response to grievances and litigation in coordination with relevant internal risk partners.
Lead administrator with select campus committees and Student Affairs workgroups. Active as of 2022: Campus Ethics and Risk Committee (CERC); CERC Policy Subcommittee, Information Risk Governance Committee, Clery Compliance Committee.
Excellent interpersonal skills to effectively lead, motivate and influence others; to develop and maintain high standards of customer service; and to increase operational effectiveness.
Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques and political acumen.
Flexible, adaptable and able to foster nimble administrative services.
Excellent written and oral communication skills.
Excellent project management and sponsorship skills with administrative and interdisciplinary teams.
Thorough knowledge of financial analysis and reporting techniques.
Experience in enterprise risk management in health systems.
Thorough knowledge of/ability to quickly learn common campus-specific and other standard business software.
Very strong ability to quickly evaluate, problem solve and address complex issues and identify multiple options for resolution.
Demonstrated ability to foster DEIBJ goals within the workforce and in service to students.
Experience with human resources and labor relations.
Risk management in higher education.
Experience in Higher Education Administration, College Health Administration, Business Development and/or Finance.
MBA, MPA or MPH desirable.
Salary & Benefits
This is a 100% full-time (40 hours per week) exempt career position, which is paid monthly and eligible for full UC Benefits.
Annual salary is commensurate with experience in the range of $124,500.00 - $184,200.00.
Please submit your cover letter and resume when applying.
Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.
Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that 'every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive.'
Your employment is dependent on obtaining and maintaining a credentialing clearance (if applicable), background clearance and medical clearance according to University Health Service policies.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.