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Posted: 28-Sep-22
Location: Portland, Oregon
Salary: $45,678
Employment Type:
Organization Type:
Salary Details:
Additional Information:
Internal Number: req1417
| Best Consideration Date | Apply Immediately; This position will close once sufficient qualified applications have been received. |
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| Starting Salary Expectations | The first two steps of the range are: $45,678 to $47,049 per year. Higher salary placement may be available based on qualifications, experience and internal equity. |
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This is a recruitment for two Senior Student Accounts Specialists.
Position 1: Rock Creek Campus
Position 2: Sylvania Campus
Travel to the other campuses will be required as needed for this position.
This role performs a variety of activities to ensure the efficient and effective operation of a student account office and/or key student account function. Serves students, staff, parents and community members by working on a broad array of complex student and financial service issues. Proactively engages students in financial conversations and planning to help ensure student financial success. Refers students to appropriate college and external resources. Provides services to a diverse population including non-native English speakers, international students, high school students and other community members whose needs and interests may vary. Consistently delivers service in a professional, efficient and friendly manner. This position is eligible for an on-site flexible schedule.
Duties:
-Provides information on a variety of topics related to student services to students, staff, parents, and community members, in-person and via various communication methods, including phone, chat and email.
-Serves in a lead capacity providing operational support to ensure smooth running of the office at an assigned campus and/or one or more complex area of responsibility. Trains, guides, delegates and monitors the work of office staff; ensures adequate services levels for area of responsibility and arranges coverage as needed; monitors cashiering sessions to ensure receipts are balanced and deposited. Provides input to manager on employee performance. Mentors new staff members and provides ongoing guidance.
-As part of the cohort default prevention plan, initiates contact with students to provide information and guidance on topics related to financial aid, repayment and requirements; tracks and reports results. May contact faculty to verify attendance. Utilizes reports, referrals and other methods to identify student who may benefit from early intervention and outreach.
-Develops financial plans and identifies potential sources of funding for students with emerging financial issues. Analyzes student financial needs and prepares financial wellness reports for students. Provides support and information on financial options to students.
-Engages in financial outreach and intervention; provides support and information on financial options to students experiencing family, personal or economic crisis. Facilitates set up of custom payment plans for past due accounts.
-Works closely with students and college-wide staff to resolve or redirect student account disputes and appeals.
-Coordinates with other student account and student/enrollment services staff to ensure consistent communication and high level service delivery. Provides information, training and support to participating members of Student Services.
-Monitors the telephone helpline for Student Account Services. Ensures that staff is logged into the telephone queue. Works with Telephone Services to research and resolve problems. Handles difficult customer calls and functions as the second tier of support when an upset customer wants to speak with staff in a leadership role. Determines when to escalate a situation to management. Creates and implements telephone training for new and current staff and ensures updates are implemented.
These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
- 2 years of Banner database experience and/or ERP in a higher education setting.
- 2 years of working experience in student accounts and/or in a higher education environment.
- Demonstrated experience working with diverse populations and an understanding of best practices around equity and inclusion.
- Experience serving in a lead capacity providing operational support to ensure smooth running of the office at an assigned campus and/or one or more complex areas of responsibility.
- Demonstrated experience engaging in financial outreach and intervention; provides support and information on financial options to students experiencing family, personal or economic crisis.
- Demonstrated experience cashiering, auditing, reconciliation, account payments, student account helpline and related regulatory compliance.
Minimum Qualifications
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
High school diploma or equivalent.
One year of college level course work with an emphasis on business technology, accounting or relevant office occupations curriculum (one year of relevant experience may substitute for the college level course work).
Two years’ experience in general office support and one year experience in a student service environment with considerable public contact is required
