Financial Aid Administrator Senior/Intermediate - Outreach
University of Michigan - Ann Arbor
Location: Ann Arbor, Michigan
Internal Number: 224149
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Office of Financial Aid is seeking a dynamic and highly skilled candidate to assist with financial aid education and outreach in an effort to increase early awareness and support university recruitment programs. The Financial Aid Administrator for Outreach will represent the Office of Financial Aid at high school recruitment activities, university functions, and other community or civic organization gatherings. The Financial Aid Administrator for Outreach will also evaluate student aid application compliance, utilizes autonomous professional judgment, determine eligibility for various financial aid programs, counsel and advise students and families on the suite of available financial aid, and is responsible for data integrity and record maintenance.
Reporting to the Assistant Director for Outreach, you will possess strong public speaking skills, as well as demonstrate qualitative and quantitative proficiency, intellectual curiosity, attention to detail, understanding of diversity, and critical thinking skills. Competent administration of the aid process in a highly complex and regulated environment will be essential. Strong communication, listening, and interpersonal skills are also essential in providing quality customer service to students, families and campus partners via phone, email, virtual and in-person connections.
The University of Michigan is a premier public research university enrolling over 50,000 students including 32,000 undergraduates, with a strong commitment to diversity, equity, inclusion and affordability. U-M is in demand and for fall 2022 received nearly 90,000 applications from first-year and transfer students from Michigan, the nation, and the world.
The Office of Enrollment Management division provides campus-wide leadership in executing the strategic recruitment, admission, enrollment, records management and student financial support functions for the university. Our reporting units work strategically with the schools and colleges, leveraging expertise and best practices.
Travel to deliver financial aid presentations (peak travel in fall and spring). Any required travel will be subject to U-M restrictions, pending public health guidelines.
Assist in the administration of financial aid programs designed to address affordability and expand access.
Partner with certain university partners to provide advising support. Participate on and inform internal and external university committees.
Autonomously exercise professional judgment to resolve complex, unusual and mitigating family circumstances and amend aid eligibility.
Evaluate financial aid applications: Review application documents including comprehensive and complex family financial statements, federal tax returns and additional supporting material of a confidential nature. Evaluate when additional information is necessary. Interpret application materials for use in needs analysis methodologies.
Authorize financial aid offers: Assess eligibility for a multitude of financial aid programs administered by the Office of Financial Aid and authorize aid for which the student is eligible, ensuring compliance with all applicable policies, procedures, rules, and laws.
Develop and manage assigned financial aid programs, ensuring compliance with institutional, state and federal policies, including awarding, policy and procedure documentation, process innovation, and staff updates/training as needed.
Counsel and advise students and family (individually and in groups) on financial aid programs, policies and procedures. Assist students in making responsible financial decisions.
Liaison with and refer students to other UM offices and outside agencies as appropriate.
Maintain a thorough knowledge of and interpret Federal Title IV regulation and guidance, state program directives, institutional awarding policies, needs analysis methodologies, federal and state tax law, and office policies and procedures.
Retain and update complete working knowledge of aid management software. Advise on software concerns.
A Bachelor degree or an equivalent combination of education and experience is necessary.
Two years of experience in financial aid or closely related field is required. Some experience in counseling and/or student services.
Excellent communication, facilitation and presentation skills.
Ability to make independent decisions, appropriately utilize professional judgment and interpret federal/state/institutional regulations, policies and procedures.
Ability to manage multiple projects, stay on task, and the ability to prioritize required work to meet deadlines.
Overnight travel, evening and weekend work is required. Ability to travel on short notice is necessary at times.
Demonstrated commitment to diversity and equal opportunity.
Experience with students and colleagues from diverse ethnic backgrounds.
Bilingual, with a preference for Spanish and English speaking skills.
This position may be underfilled at a lower classification depending upon the qualifications of the selected candidate. Applicants with less experience are encouraged to apply.
Benefits at the University of Michigan:
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
This position may be eligible for flexible work opportunities at the discretion of the hiring department. Flexible work agreements are reviewed each term and subject to change dependent on the business needs throughout the course of employment.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.