MINIMUM EDUCATIONAL AND WORK REQUIREMENTS (MINIMUM QUALIFICATIONS): Associates degree and three (3) years of directly related full-time work experience specific to the duties and responsibilities described or High School diploma/High School equivalency and a combination of verifiable higher education attainment and directly related full-time work experience equal to five (5) years. Three (3) of the five (5) years must be directly related full-time work experience. Part-time work experience will be pro-rated. The total pro-rated yearly amount must equal the minimum number of years of directly related work experience required.
Provides outstanding customer service to new and returning student veterans by offering a single point of contact (POC) for coordination of all College services.
Maintains thorough knowledge of Chapters 30, 31, 33, and 35, Tuition Assistance (TA) & MyCAA (spouse TA), and the Hazlewood Act to provide the best possible information to help learners maximize their eligibility;
Works with relevant enrollment offices to develop and implement strategies to enroll and retain highly successful student veterans;
Works with appropriate departments to create and deliver meaningful and relevant orientation programming for new and transfer student veterans;
Serves as a School Certifying Official (SCO) and collects all required documentation from student benefit recipients;
Ensures the timely and accurate processing of enrollment and benefit records with the VA and perform all tasks associated with VA benefit certification;
Maintains accurate records to show academic progress of each VA benefit recipient and ensures compliance with state and federal recordkeeping guidelines;
Performs periodic audits of VA benefit records for purposes of quality assurance
Is knowledgeable about the college's academic, financial, and student affairs policies, programs, and procedures;
Appropriately refers student veterans experiencing difficulty to the appropriate college department;
Assists student veterans with the filing of disability documentation with Student Accommodations and advocate on behalf of their individual needs;
Proposes changes to veteran-related content on the Temple College website;
Hires, trains and supervises student help to support goals and objectives;
Assists and supports the Veteran's Affairs Coordinator as needed;
Participates in graduation activities, and supports College events;
Performs daily audits of student schedule changes;
Performs other job-related duties as assigned.
SOCIAL CONSTRUCTS REQUIRED OF POSITION:
Display empathy and positive regard for others in written, verbal and non-verbal communications.
Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
Maintain proficiency as needed and approved by attending training, reading job-related materials, and meeting with others in area of responsibility.
Dress appropriately for a workplace with frequent customer service interaction and community outreach.
Temple College is a comprehensive community college offering an array of educational opportunities. Founded 1926, Temple College has enjoyed an excellent academic reputation for over 90 years, and is nationally recognized for excellence in its programs from the visual and performing arts to competitive athletics, and has become one of the premiere institutions in the state for education and training of health care providers. The faculty and staff are committed to providing exceptional quality instruction.