A cover letter is required for consideration for this position and must be attached as the first page of your resume in a single PDF file. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Incomplete applications will not be considered.
The English Language Institute (ELI), an academic unit of the University of Michigan’s College of Literature, Science, and the Arts (LSA), seeks an energetic, detail-oriented student services and outreach coordinator with excellent administrative, communication and customer service skills and a global outlook to serve as a member of the ELI’s administrative team. The ELI serves a diverse range of international students, scholars, and GSIs from across campus. For more information about the ELI, please visit our website.
This position reports to the ELI director. It supports ELI’s academic programs, its co-curricular and extra-curricular offerings, and its general office operations. This position also directly supports ELI’s efforts to foster a more inclusive, equitable campus climate and further LSA’s and U-M’s DEI strategic goals.
Key responsibilities of the position include course creation and curriculum management using the PeopleSoft system and oversight of the application process for ELI’s summer intensives and other fee-based programs. The person in this position also coordinates the ELI’s Conversation Circles program, which provides informal language practice and cultural insights to several hundred international students and scholars at U-M each semester, and supports the ELI associate director in coordinating outreach to U-M departments and other campus partners.
Key responsibilities include, but are not limited to:
Enrollment and Curriculum Support
Work with the ELI director to create teaching schedules
Attend and maintain records for Curriculum Committee meetings
Oversee course building/course creation and CARF processes for the department
General Student Services
Oversee course and room scheduling; course evaluations; class permissions; LSA Course Guide maintenance
Assist with scheduling and attendance records for ELI advising, language clinics, and workshops
ELI Summer Programs
Oversee ELI summer program application process and serve as primary contact for students
Liaise with U-M International Center on visa process and to schedule post-arrival check-ins and orientations
Support faculty coordinators in program planning and implementation
International GSI Program
Coordinate summer program classrooms, course registrations, and course credits for ELI 994 course for international GSIs
Maintain GSI departmental contact list
ELI Conversation Circles
Recruit facilitators and participants by publicizing program across campus
Orient and support volunteer facilitators and foster community and engagement among them
Supervise student assistants to manage all aspects of this year ‘round program
Lead two Conversation Circles per year
Work with the ELI admin team and LSA Undergraduate Education Communication and Events team to publicize ELI offerings and maintain ELI visibility on campus
Represent ELI at campus fairs and other outreach events (occasional evenings required)
Maintain mailing lists and create content for ELI website, social media accounts, and email campaigns
Oversee and coordinate content for ELI’s social media accounts with support from student staff
Compile and maintain data records for ELI’s academic programs, course enrollments, language clinic and workshop attendance, student demographics, and other needs arising
Monitor and coordinate response to ELI informational emails
Diversity, Equity, and Inclusion
Support ELI in helping foster an inclusive campus climate for individuals from all cultural and language backgrounds
Serve as an advocate on campus for international graduate students and scholars at U-M
Associate degree and at least four years of office experience
Prior work experience in a student services role in a higher education department
Experience with course building and curriculum maintenance using a system such as PeopleSoft
Strong skills in the use of electronic resources, including Google Suite and MS Office tools
Demonstrated ability to develop and maintain strong rapport with individuals from diverse backgrounds
Excellent oral and written communication skills
Strong interpersonal skills and ability to positively represent the ELI and its programs on campus
Ability to work efficiently and productively as a member of a team on multiple assignments in a dynamic work environment
A strong attention to detail and accuracy, and the ability to establish priorities and keep deadlines
Bachelor's degree or higher
Knowledge of U-M, College of LSA and/or International Center policies and procedures
Familiarity with MPathways and People Soft or other student-management systems
Previous experience working in an ESL/English for Academic Purposes department
Experience living/studying/working abroad, or as a second-language learner
As one of the world’s great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.