Schedule: M-F, 8am - 5pm, evenings and weekends as necessary.
The Director of Enrollment Services Operations (ESO) directs and manages all processing operations and systems support for Enrollment Services. ESO is an integrated services area, performing functions often delivered by separate processing and systems functions embedded in the offices of admission, financial aid, and records and registration/registrar at many other institutions. The person in this role maintains responsibility for various Academic Records, Admissions, Financial Aid, and Registration platforms and integrations. This individual will supervise a team of functional analysts and system specialists and is responsible for managing the framework that supports applicant and student records, financial aid, and registration systems. The role will encompass the ability to troubleshoot and resolve discrepancies and inaccuracies, strong verbal and written communication skills, as well as a focus on attention to detail.
Core Competencies Required
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Leadership, Strategic Planning, Delegation & Empowerment, Business Acumen, Decision Making
ESSENTIAL JOB FUNCTIONS
The director manages department operations, which includes Integrated Processing Integrated Systems. Supervises the ESO leadership team in performance of job duties and responsibilities. Assigns and delegates tasks, provides direction, resolves work problems, communicates job expectations, leads goal setting and performance evaluations, devises professional growth development opportunities, and recommends pay increases and promotional opportunities; conducts annual employee evaluations and recommends pay increases, promotions, and other personnel actions, including administering disciplinary actions upon approval and in collaboration with Human Resources; interprets, explains, implements and enforces College policies. Manages onboarding, supervision, and performance reviews for Integrated Systems team. Supports departmental operations by providing supervision of staff and department functions, services, programs, and resources. Ensures compliance with college and departmental strategic goals, enrollment management initiatives, regulations, policies, and procedures. Approves leave and authorizes overtime and expense reports, as appropriate. Participates in employee selection process.
Vision & Strategy Alignment
The director provides leadership, vision and strategic direction for the Enrollment Services Operations department and collaborates with other leadership in Enrollment Services to develop and implement cross- departmental initiatives in accordance with College mission and vision, and leads initiatives. Establishes strategic goals and objectives for the department. Serves as Project Sponsor for EMSS projects. Provides direction for continuous assessment and improvements for business processes intended to improve the student experience and realizes gains in efficiency and accuracy. Responsible for oversight of all enrollment- related communications to admitted and enrolled students.
IS Process & Systems Management
Maintains a deep understanding of the ways in which the individual parts of the Student Information System (SIS) work together, and the way the SIS integrates with the other enterprise systems used by the college. Plans and directs staffing and delivery of services, with a strong focus on application, CRM, and student information system functions and management. Assists with departmental and college planning, and develops, maintains, and evaluates departmental action plans to facilitate student access, success, retention, and goal attainment from a systems perspective. Implements continuous process improvement based on an integrated systems module strategy within the Student Information System platform. Oversees relationship and support maintenance with college stakeholder offices.
Fiscal & Administrative
Prepares, monitors, controls, and ensures compliance with department budget. Monitors, verifies and reconciles revenue and expenditure of budgeted funds. Keeps secure and accurate records. Maintains required documentation, including contract, status reports, staffing reports, budget information, and other data. Works directly with the Director of Financial Aid to ensure compliance for all financial processes and systems support. Recommends policy and process changes accordingly. Maintains confidentiality of student and personnel records, and maintains personnel files, financial data, and other sensitive information. Recommends departmental policy and process changes accordingly.
Diversity, Equity, and Inclusion
Develops and maintains strategic partnerships with diverse groups and communities. Partners strategically with Talent Acquisition to ensure the best Diversity, Equity & Inclusion practices are utilized in hiring that results in the hiring and retention of a diverse faculty and staff. Helps to ensure the College meets its responsibilities in identifying problem areas and systemic concerns while reporting complaints alleging discrimination. Takes responsibility for creating a welcoming, inclusive, and productive work environment where all employees feel valued and able to contribute to their full potential, regardless of their differences.
Other Duties and Responsibilities
Manages multiple assignments of varying complexity while meeting federal grant as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Usual Physical Requirements
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 10 pounds.
Typical office environment. Regular exposure to moderate noise typical to business offices. Must travel to various Columbus State campuses and sites.
Knowledge, Skills and Abilities: Knowledge of: Knowledge of federal and state financial aid regulations, higher education records and registration administration, student recruitment support operations, higher education operations systems (particularly enterprise-wide student information systems and recruitment/outreach-oriented CRM systems), and budget management and administration. Skill in: Skill in effective leadership practices, excellent verbal and written communication, motivational, and presentation skills; project management; planning and organization; working within a budget; data preparation and data analysis; software usage including office suite applications; proficiency in data presentation software for creation, publication or presentation of graphics and tables; customer service; conflict resolution. Ability to: apply management principles to practical situations within a single department or functional area; manage and accomplish results through delegation of accountability and responsibility to management staff; strategically analyze enrollment and financial data; develop and maintain effective working relationships with College associates and general public; maintain confidential and sensitive information; manage multiple assignments at once; provide administrative input and oversight; demonstrate flexibility; effectively work with persons of varying cultures and diversity.
Master's Degree in Education, Administration, Student Personnel, or a closely related field. At least five (5) years of progressively responsible experience in enrollment services operations or an appropriate combination of related education and experiences. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.