The USC Daniel J Epstein Department of Industrial & Systems Engineering in the USC Viterbi School of Engineering is seeking a Student Services Advisor II to join its outstanding team of faculty, staff and students.
Provides academic counseling for graduate students.Â Advises on matters of curriculum, course and degree requirements, and graduation counseling and clearance.Â Monitors student progress in probation programs, updates advisement database, monitors graduation dates, and ensures student is on track per course plan.
Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar. Assists with petition applications, resumes and letters of recommendation, and career services. Interfaces with faculty, administrators and students regarding grading policies, and academic progress.
Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling. Â Liaises with other offices on behalf of students to facilitate problem resolution.
Coordinates department public relations functions, as assigned, such as special events, conferences, seminars, etc.
Participates in committees at the department, school, college or university level, which deal in student services issues. Provides administrative support for local committees and works on committee-assigned projects.
Stays current on policies, procedures and regulations pertaining to admissions, visa compliance, registration, course and degree requirements, graduation requirements, petitions and other student services.
Maintains and compiles statistical data including student and enrollment data. Prepares reports for internal and external use.
A complete application should include a cover letter and resume/CV uploaded to the completed online application.Â Failure to complete all the steps of our application process will negatively impact consideration of your candidacy.
Combined experience/education as substitute for minimum education
Minimum Field of Expertise:
Directly related experience in student services and programs with ability to lead.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.