Assistant Director of Communications and Customer Relations
Rochester Institute of Technology
Location: Rochester, New York
Internal Number: 3435136
Assistant Director of Communications and Customer Relations 7214BR Finance & Administration Aux-Housing
Detailed Job Description
Live our values, embrace diverse perspectives, and nurture the RIT community to remain a great place to work for all.
Hire, train, supervise, and evaluate 25 student ambassadors for front desk coverage, daily in-person and virtual housing tours, tours associated with Admission open houses and Brick City, to participate in Admissions' accepted student webinars, semester move-ins, move-outs, and to assist in managing tickets in Service Now.
Develop strategies and trainings that foster an environment of innovation and continuous improvement in order to provide an outstanding customer experience to all who interact with our front office.
Develop, write, review and approve content and design of over 200 RIT Housing printed and electronic publications.
Develop and deliver a communication journey for incoming freshmen, transfers, and graduate students related to RIT Housing. A portion of the journey communications are exclusive to RIT Housing and others are integrated into the larger RIT communication journey for these groups.
Develop and deliver a communication journey for every RIT Housing process and event.
Write and then update StarRez and the myLife portal with required content, auto emails, and mass texting communications for each RIT Housing process and general content.Manage RIT Housing's website.
Involves continuously creating and updating content that supports our communication journeys, business processes, and markets RIT Housing to prospective students.
Develop a digital communications plan that grows RIT Housing's presence on social media and other digital outlets while promoting RIT Housing and educating our followers on processes and policies.
Monitor social media accounts and respond as needed to comments, customer inquiries, and report meaningful threads to associate director.
Consistently assess campaign outcomes, website engagement, reviews, likes, shares, growth of followers, and highest return on investment.
Create events/contests that focus on growth of our social media accounts by both students and families.
Collaborate with Auxiliary Services Marketing.
Assists RIT Housing's management of RSC level two tickets by answering tickets and assistants RSC agents via Slack.Oversite of student ambassadors' work with RSC level two tickets.
Develop employment opportunities for RIT global scholars by collaborating with other RIT departments. Assist scholars in prepping for applying to positions by critiquing their resumes and meeting with each student to learn about their interest and skill sets. Collaborate with RIT Global to develop campus events highlighting our global campuses.
Manage administrative functions related to payroll, HR, and on-boarding new student staff.
OTHER DUTIES AS ASSIGNED
Minimum Qualifications Education/Experience: Bachelors degree in business, communications, or other applicable major and 4+ years experience required. High level of experience in leading, building, training, and supervising a team
Strong experience in developing digital and written communication plan for web and social media
Proven customer-centric focus; ability to influence culture, drive change
Excellent proficiency in language skills, grammar, and editing
Proven experience with process improvement
Proven experience using technology and common software - MS Office Suite
Outstanding interpersonal and communication skills, verbal and written
Strong collaboration skills
Strong analytical and problem solving skills
Detail oriented with ability to effectively handle multiple and changing priorities
Skilled in sign language or willingness to learn
Some weekend and evening work throughout the year.
Professional Area: Employment Category: Fulltime Staff Job Function:Wage Band: 116H
How to Apply In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the 'Great Colleges to Work For.' RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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Founded in 1829, Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. Beyond our main campus in Rochester, New York, RIT has international campuses in China, Croatia, Dubai, and Kosovo. And with more than 19,000 students and more than 125,000 graduates from all 50 states and over 100 nations, RIT is driving progress in industries and communities around the world. Find out more at www.rit.edu .