Administrative Assistant to VP for Student Services
Richmond Community College
Location: Hamlet, North Carolina
Preferred Education: Associate’s
Salary: Depends on Qualifications
Higher Education Institution
RCC Salary Scale Level 7
General Description: The Administrative Assistant, under the direction of the VP for Student Services, is responsible for such duties as word processing, filing, and report preparation for the VP. Responsible for providing support to other departments within the Student Services division. The Administrative Assistant works with minimal supervision and handles routine matters independently.
Duties and Responsibilities of the Position:
Provide administrative support to the Vice President for Student Services, serving as the primary contact for this area.
Provide backup support to the Lee Building Reception Desk, as needed. This may include greeting visitors as they enter, answering the main campus line, issuing IDs and parking passes, and responding to inquiries about the college.
Prepare letters, documents, reports, and spreadsheets, as needed by the Vice President for Student Services.
Schedule meetings, set up appointments and maintain a limited calendar for the Vice President for Student Services’ daily activities.
Assist prospective and current students with completing necessary applications (e.g., admissions application, RDS residency application, FAFSA) when visiting main campus.
Serve as backup to the Student Testing Coordinator, administering tests and entering test score and transcript data, as needed.
Assist with the monitoring of Signal Vine and meeting students’ needs (e.g., checking application/enrollment status, registration, scheduling testing) as communicated via text.
Assist students with resolving issues that may require communication with multiple offices within the Student Services division.
Assist with contacting students who are absent from class, as needed in support of the Career and Transfer Advising Team.
Create, edit, and/or update printed materials for the area, as needed.
Maintain an adequate filing system for all files maintained by the VP. Assist in the retrieval of information contained in those files and other data sources in the compilation of information as required for various reports.
Serve as Recorder for Discipline Committee hearings.
Coordinate and provide clerical services for Student Services division.
Other duties as assigned.
Knowledge, Skills and Abilities: Positive attitude, flexibility, and ability to adapt to changing needs and priorities on a daily basis are critical. Must possess above average skills including typing/keyboarding, filing, and computer operation. Demonstrated keyboarding skills consisting of a minimum of 45 words per minute after error adjustment as well as knowledge of filing rules. Computer experience to include Windows and Microsoft Office Suite. Experience with Student Information Systems (e.g., Colleague, Banner, PeopleSoft) and Customer Relationship Management (CRM) systems also desired. Ability to effectively prioritize various tasks and assignments. Must demonstrate good verbal and written communication skills, attention to detail, and ability to maintain confidentiality. Ability to be an effective team player and deal effectively with RCC employees, students, and the public.
Minimum Education and Experience: Associate degree in Office Administration or a related field. Two years of customer service and computer experience required, preferably in a higher education setting.
Richmond Community College serves approximately 10,000 students, with about 30 percent enrolled in curriculum programs and nearly 70 percent in workforce development programs. At RCC, we offer more than 60 degrees, diplomas and certificates, along with college readiness courses, online classes and adult education services.
It has always been our mission to provide lifelong education opportunities that better our students’ lives, and we live that calling out by offering a number of unique programs for students in all stages of life. Find out more about our accreditation and student life, and discover how we work within our community. You can also find out how to give to the RichmondCC Foundation and keep up with the news from our North Carolina community college. Make a plan to come visit RichmondCC or feel free to contact us if you have any questions.