$17.57/hr. hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement
Clerical-Technical Association (MEA-NEA)
Term of Position:
At Will/Just Cause:
Summary of Position:
Independently perform/coordinate non-routine support functions which may focus on a specialized area (s) of student services (such as Admissions, Financial Aid, Registration, etc.). Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs.
Satisfactory completion of two years college or equivalent such as applicable military or business school training.
Required Work Experience:
Three years of office experience which included customer service.
Required Licenses and Certifications:
Additional Education/Experiences to be Considered:
Knowledge of a computerized student record management system. Admissions or Enrollment Services experience.
Recommend and implement University procedures relating to specific area(s).
Independently prepare and analyze complex specialized reports.
Serve as department/University representative at campus committee meetings and at professional meetings.
Maintain in-depth knowledge of applicable state and federal laws and regulations and University policies and serve as a resource consultant for office staff and other internal and external customers.
Provide assistance in a variety of complex duties to recalculate and revise student awards, assist in student payment plan arrangements, recruit and establish third party contracts, serve as University liaison to various state and federal agencies, monitor and analyze billing processes, estimate financial aid, authorize payments and reconcile various reports and deposits, troubleshoot computer software and system issues, etc.
Input, retrieve, download, merge and output information utilizing a computer to access various software programs and systems.
Assist with/coordinate special FSU programs and special activities to include development of invitation lists, room and catering reservations, program and staff arrangements.
Compose and proofread correspondence, recruitment and advertising materials.
Independently answer questions from a variety of internal and external sources.
May serve as one of the University’s certifying officers or liaison to assigned agency, other offices, parents, students, etc.
Utilize various database techniques to input, send, retrieve, maintain, download, merge, research, analyze and interpret data.
Process, troubleshoot and update student transcripts.
Process ad hoc diploma orders.
Process manual grade changes, record restores, verification letters and degree verifications.
Carry out supervisory responsibilities in accordance with University policies and applicable laws.
Maintain the confidentiality of designated information.
Reports to immediate supervisor.
Demonstrates an understanding of diversity, equity, and inclusion, especially in working relationships with students, faculty, staff and community members.
Any other duties assigned within the position classification area.
Be cross trained in other specialized areas within the office.
Skills and Abilities:
Communicate effectively with a variety of students, faculty, staff, and visitors in a variety of situations.
Plan, organize and make sound judgments and decisions. Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information
Use computer software and student systems.
Operate a variety of office machines and equipment.
Meet deadlines, demonstrate excellent organization and analytical skills.
Understand and maintain current knowledge of special terminology and regulations.
Ability to interview, hire, direct, and train student employees.
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Special Instructions to Applicants:
Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of two year degree.
Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.
Initial Application Review Date:
September 19, 2022
Open Until Position is Filled?:
Posting Close Date:
Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.
Ferris State University prepares students for successful careers, responsible citizenship, and lifelong learning. Through its many partnerships and its career-oriented, broad-based education, Ferris serves our rapidly changing global economy and society.