This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The Director of Faculty-Led Programs provides leadership and day-to-day management of the faculty-led programs team, including but not limited to Dialogues of Civilization and course-embedded programs. The Director maintains accountability for the faculty-led programs team and assists the Senior Director of Study Abroad to ensure coordination across GEO's main operational functions. The Director holds primary expertise in faculty-led program design and implementation, and all affiliated systems, and proactively engages and liaises with colleges across the university to ensure policy and processes are communicated accurately, understood, and followed.
The Director holds primary operational responsibility and supervision of professional staff in the design and execution of customized and faculty-led programs, including faculty training, site evaluation and coordination, and adhering to best practices in program review, development, and expansion. The Director must be able to create a positive, collaborative environment for their team and sustain positive relationships with faculty, staff, students, and external stakeholders. The Director supports the Senior Director of Study Abroad with special projects on an ad-hoc basis.
The Director may be required to travel to conduct periodic site visits and to attend, facilitate, and/or present at meetings or conferences domestically and internationally. Some evening and weekend hours to lead events will be required to accommodate Northeastern students and faculty.
Demonstrated commitment to international education and the promotion of cross-cultural understanding. Understanding of the Forum on Education Abroad's standards and ethics. Familiarity with international political, social, and cultural issues as they pertain to education abroad, international travel, and international service. Strong oral and written communication to positively engage people from diverse cultural and linguistic backgrounds, administer affirmative action policies effectively, and supervise in a culturally diverse workforce. Strong time management and prioritization skills. Ability to manage multiple projects and responsibilities at once in a fast-paced environment. Excellent problem-solving and strong analytical skills with proven ability to strategize, prioritize, and multi-task to meet goals and deadlines. The ability to interact with global program representatives, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality. Ability to effectively represent the University to outside institutions and universities. Strong organizational, project management, administrative, and computer skills. Proficiency in Excel and other Microsoft Office software required. Familiarity with Salesforce, Terra Dotta, and student record systems (e.g., Banner) preferred. Proven supervisory skills and the ability to lead with positivity in a solutions-oriented environment. Knowledge and skills required for this position are normally acquired through a bachelor's degree (master's degree preferred) plus at least 5+ years of academic administrative experience, with demonstrated success at progressive responsibilities. Previous experience studying abroad at the undergraduate level or time living abroad. Two or more years of leadership and staff supervision preferred.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
In collaboration with other directors, ensure programs adhere to university policies and best practice in experiential and international education; promote a collaborative work environment, building and fostering an internal culture of positive collegiality; build strong relationships and conduct regular meetings with internal stakeholders to increase capacity and efficacy; assist the Senior Director of Study Abroad in ensuring all programs are fully supported through collaboration with regional campuses, student life and the colleges. Review policies impacting students on GEO programming including admissions, financial, and withdrawal policies.
2) Staff Supervision:
Mentor and supervise a team of Associate Directors; create performance goals and professional development learning outcomes; conduct yearly performance evaluations of supervised staff; actively participate in and lead projects related to staff development, training, and mentorship.
3) Partnership & Program Development
Provide strategic guidance, oversight, and implement review processes for faculty-led program policies; communicate professionally and effectively with internal stakeholders, external partners, and with cross-functional teams to arrive at mutually agreeable and productive solutions; oversee the team's accountability to Finance & Operations; facilitate the development and grown of strong internal and external collaborative relationships.
4) Administrative Duties
Participate in GEO and university projects as necessary, lead GEO projects as assigned; provide on-campus customer service representation on a rotating basis; oversight of other initiatives as assigned by the Senior Director of Study Abroad. Serve in the on-call emergency response system. Other duties as assigned.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.