The Patient Services Representative provides support services Counseling and Psychological Services. Duties include rescheduling patient appointments, triaging client telephone calls for clinicians, processing new patient paperwork and confidential information.
This position is responsible for maintaining patient records, and providing general information about Counseling and Psychological Services to patients, faculty, staff, students, and the public about services and certain policies and procedures.
High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.
Demonstrated experience using Microsoft Office applications, such as Word, Excel, Outlook and/or Access.
Demonstrated strong written and verbal communication skills.
Demonstrated strong customer service skills.
Demonstrated knowledge and understanding of medical terminology.
Knowledge and use of Electronic Health Records.
Documented on-the-job experience in a mental health or medical clinic.
Experience working with or knowledge of the RCW (chapter 70.02) and the HIPAA of 1996 and FERPA, pertaining to the release of protected health information.
COVID-19 Vaccine Information:
In accordance with Washington State Governor's Proclamation 21.14.3, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full vaccination status or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at [email protected] or 509-335-4521 if you have questions.
Area/College: Student Affairs Department Name: Cougar Health Services Counseling & Psychological Services City, State, Zip: Pullman, Washington, 99164 Department Link: cougarhealth.wsu.edu/ Monthly Salary: Range 38, $3,096.00 - $4,013.00 | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 FTE: 100% This is a Permanent position. Posting Close Date: This recruitment has been reposted. Screening of applications has begun and will remain ongoing until the vacancies have been filled. Background Check: This position has been designated by the department to require a background check. Application Instructions:
Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application. Required Documents:
Time Type: Full time
Position Term: 12 Month
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected].
Founded in 1890 in Pullman, Washington State University (WSU) is Washington’s land-grant university with an overarching mission of improving the quality of life for all citizens – locally, nationally, and globally. WSU is committed to innovation and excellence in research and scholarship. WSU has a current enrollment of over 30,000 undergraduate, graduate, and professional students and approximately 6,000 faculty and staff at its five campuses (Pullman, Spokane, Tri-Cities, Vancouver, and Everett), as well as its numerous other locations across the State of Washington and online through its Global Campus. U.S. News & World Report's 2016 "America's Best Colleges" rankings place WSU in the top 75 public national universities. WSU was one of only three Northwest universities to be placed in the top two tiers, along with the University of Washington and the University of Oregon. WSU is ranked as a "highest research activity" institution by the Carnegie Foundation and is in the top 12 percent of research universities as reported by the National Science Foundation. Also, WSU was recognized by the Carnegie Foundation for the Advancement of Teaching for its engagement activities with its C...ommunity Engagement Classification.WSU employs approximately 6,000 faculty and professional staff and the University deeply values diversity among its faculty, students, and staff. WSU students represent diverse social, economic, and ethnic backgrounds: approximately 10 percent of WSU students hail from outside the state of Washington, and approximately 6.8 percent are international students. WSU annually awards more than $280 million in scholarships and financial aid to approximately 17,000 undergraduate students.