Program Coordinator (ASC I) / College of Extended and Global Education - Professional and Continuing Education
California State University, San Bernardino
Location: San Bernardino, California
Internal Number: 3388439
Program Coordinator (ASC I) / College of Extended and Global Education - Professional and Continuing Education California State University, San Bernardino
Job No: 511744 Work type: Staff Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time
California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.
At CSUSB, you can:
Build your future
Work with the best
Be your authentic self
Focus on you
Make a lasting impact
Work for a purpose that is greater than your own
Bring everything you are, become everything you want
The Professional and Continuing Education (PaCE) department resides in the College of Extended and Global Education. PaCE extends resources beyond a traditional university focus to accommodate the educational and professional development needs of today's workforce in a variety of program formats and settings.
Reporting to the Assistant Dean for Professional and Continuing Education (PaCE), the Program Coordinator(s) will be responsible for providing administrative support to PaCE educational programs, program specialists and PaCE leadership. These positions provide ongoing coordination of administrative support for PaCE with notable accountability for the work results. These positions are responsible for the full scope of activities including initiation, execution, coordination, implementation, and evaluation. Day-to-day work is performed independently under general supervision. Work is supervised in terms of overall accomplishments. Own priorities are regularly set. Work requires interpreting policies and procedures when solving problems and finding solutions.
Responsibilities include but are not limited to:
Provide a variety of clerical functions as assigned by PaCE leadership that support operations for a variety of educational programs.
Communicate in various formats (such as social media, email, texting, voice, video conferencing, and chat) with a variety of internal and external constituents such as students (current and prospective), clients, partners, and officials from government and other organizations.
Provide various student service support functions such as admissions, registrations, enrollment management, analyze student records, etc.
Participate in and coordinate promotional and marketing events. Participation can be in a different capacity at times, working independently or as a team.
Conduct basic primary and secondary research, both internal and external to the university and college. This would include marketing analysis, student satisfaction surveys, competitor analysis, labor market analysis, etc.
Complete clerical tasks related to development and management of courses and programs.
Prepare and disseminate materials for marketing and promotional events.
Participate in and coordinate CRM (currently use Salesforce) data input, maintenance, and reporting.
Collect, collate, and interpret data from current and prospective students. This would include reviewing documents such as applications and supporting documentation for completeness.
Organize and maintain data and files for use by operations and reporting.
Prepare a variety of reports as needed (e.g., financial, data, etc.). Download information from programs such as PeopleSoft DataWarehouse and Saleforce. Retrieve data from various sources may be needed for some reports. Must be presentable and understandable by various audiences.
Development, coordination, and updating of training procedures.
Learn new technologies that support PaCE operations.
Train colleagues and student assistants and the use of technology systems and processes by PaCE.
Participate in the research and testing of technology systems used or to potentially be used by PaCE.
Attend work-related training events and other PaCE meetings.
Other duties as assigned.
Employment Status: Full-time, Probationary, 'Non-Exempt' position (with the possibility of converting to permanent).
Multiple Vacancies: This recruitment is to fill multiple vacancies.
Application Review Deadline: This position will remain open until filled. Applications will be reviewed beginning April 7, 2022.
Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.
Experience to be fully functional in all technical aspects of work assignments.
Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
Thorough knowledge of English grammar, punctuation, and spelling.
Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages.
Ability to independently handle multiple work unit priorities and projects.
Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist.
Working knowledge of budget policies and procedures.
Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections.
Ability to draft and compose correspondence and standard reports.
Ability to effectively handle a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.
Working knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures.
Working knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic.
Ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
Education and Experience
High School diploma or its equivalent AND three years of progressively responsible experience in general office clerical or secretarial work or the equivalent.
Moderate to complex clerical skills involving the use of judgment and discretion in support of an administrative department, team, or individual.
Project management skills of moderate scope and complexity, such as proactive completion of smaller to medium scale projects or components of larger projects.
Ability to create, revise, follow, and train others using procedures.
Proactively perform relatively independently with general instructions.
Own priorities are regularly set, and multiple work priorities are managed. May help set priorities for others but primarily accountable for own work results.
Planning and coordinating clerical work activities and providing lead work direction and/or training and assistance to others in work processes and procedures.
Regular use of judgment and discretion. Courses of action are guided by some interpretation of policies and procedures, or other official resource(s). Problem solving and at times, creative solutions are developed. Ingenuity may be used to adapt guidelines and procedures to meet new needs.
Moderate to advanced technology skills using web apps, spreadsheets, databases, productivity software's, and communications technologies of varied types.
Basic skills for leading others.
Technologies: Google Suite, MS Office, Salesforce or other CRM, web apps, videoconferencing, task and project management, social media platforms, Canva, etc.
Anticipated Hiring Range: $3,276 - $3,350 per month
Classification Salary Range: $3,276 - $5,148 per month
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.
The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.
Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.
The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to effectively implement the philosophy and intent of this statement.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
This position may be 'Designated' under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
California State University, San Bernardino offers a challenging and innovative academic environment. The university seeks to provide a supportive and welcoming social and physical setting where students, faculty and staff feel they belong and can excel. The university provides students the opportunity to engage in the life of the campus, interact with others of diverse backgrounds and cultures, as well as participate in activities that encourage growth, curiosity and scholarly fulfillment. Through its branch campus in Palm Desert, the university mission extends to the Coachella Valley.