The Events Management Graduate Assistant (GA) is responsible for supervising the student employees at the Diana Center Information Desk. This includes hiring, training, and scheduling student staff members. In addition, the GA works closely with Events Management Staff (particularly the Associate Director of Reservations and Scheduling) to provide the department with event and logistical support.
Specific responsibilities include:
Scheduling student shifts and helping find coverage when necessary.
Managing payroll for students employees, such as by monitoring weekly hours worked, approving timesheets, and tracking work study grant amounts
Distributing daily task lists to student staff that assign event responsibilities, including hanging signage and performing setup checks.
Checking in with students on duty at the Info Desk and checking cleanliness of space.
Reviewing and maintaining databases for Info Desk files like the Daily Student Shift Reports, Inventory Spreadsheet, and Shift Change Form.
Providing semesterly training for students which includes team building exercises, customer service, and transitional skills.
Collecting and reviewing feedback from student employees regarding daily shifts and overall work experience.
Maintaining operational procedures as it relates to the overall function of the Diana Information Desk.
Assisting Events Management with inputting qualitative event data into EMS.
Assisting Events Management with event support when needed.
Meeting with the Associate Director of Reservations and Scheduling weekly to discuss operational tasks for the Info Desk and student event coverage.
The GA will inform Events Management staff of personal availability, detailing class times and other essential responsibilities at least two weeks before beginning work each semester. After meeting with the Associate Directors, the GA will negotiate a standard schedule for the semester of 20 hours per week. Office work, supervisory responsibilities, event support responsibilities, as well as personal needs, should be considered when determining hours. During special events, changes in schedule may be expected of the GA to accommodate supplementary event support.
Skills, Qualifications & Requirements:
Excellent communication skills.
Ability to deal with the public with diplomacy and tact.
Ability to work diligently with little in person supervision.
Proven excellent customer service.
Ability to work on multiple projects at once
Proven excellent supervisory skills.
Proficiency with MS Office applications, Internet and social media applications
Must be enrolled in a graduate program, in good academic and disciplinary standing. A strong preference given to those studying in Higher Education, student affairs or related areas.
Since its founding in 1889, Barnard has been a distinguished leader in higher education, offering a rigorous liberal arts foundation to young women whose curiosity, drive, and exuberance set them apart. Ours is a diverse intellectual community in a unique learning environment that provides the best of all worlds: small, intimate classes in a collaborative liberal arts setting dedicated to the advancement of women with the vast resources of Columbia University just steps away in the heart of vibrant and electric New York City.