The Barnard Community Accountability, Response & Emergency Services (CARES) Department includes four specific areas; Community Safety, Preparedness, Title IX and nondiscrimination, and the Response Team. The response team will perform functions essential to providing resources and initial intervention for the Barnard community. This includes the operations of the CARES non-emergency phone line while providing continuity in initial response and support, follow up, and record keeping across the response team and campus partners. This position will regularly work with CARES leadership to develop effective collaborations for campus response services.
Hours of this position are Wednesday-Sunday, 6:30 AM - 12:00 PM with flexibility required as needs dictate.
Essential Duties Summary
Provide initial intake and response by phone, video conference and/or in person. Provide support to the call center. Provide non-judgmental, unbiased communication, assistance, and referral, to a variety of calls on the spectrum of information request, behavioral health, substance use, and quality of life concerns, lost/found property, and low risk disturbances, complaints or conflicts.
Be thoroughly familiar with the operation of the CARES Department, including department policy and protocol, basic fire safety and emergency response protocol, to ensure the efficient and effective response to a variety of community concerns. Make decisions and issue instructions in an unbiased manner and as authorized pursuant to protocol, often under stressful circumstances.
Maintain a familiarity with resources, events and activities at the College, or that may affect the College, using that information to inform decisions and comprehensively communicate with members of the campus community.
Conduct proactive outreach across the campus community related to CARES initiatives and preparedness.
Coordinate with members of other departments, and local partners when appropriate or in emergency situations, in alignment with College and Department policy, taking or suggesting actions as necessary.
Contribute to ongoing development of protocols relating to call center practices and documentation.
Serve as a leader during your response team shift. This will include the administrative responsibilities such as vacation schedules and shift coverage in a centralized team schedule as well as providing assistance in training and development of staff.
Collaborate with assigned offices as a liaison who ensures the CARES department is producing information and providing resources that appropriately reflect campus services.
Review and create regular log entries, incident records, and referral reports to ensure issues or concerns are referred, addressed, or receive follow up. Provide feedback to establish practices for continuity of services. Demonstrate effective use of records management software, shared documents, and maintaining accurate files to escalate and track response activities.
Communicate with students, faculty, and staff, as well as parents, alumnae, and community members as necessary, related to questions or issues shared with CARES.
Meet regularly with the CARES colleagues and leadership team to discuss trends and overall unit operations.
Support and attend educational programs and activities sponsored by the CARES team.
Collaborate with other offices of the College as needed, including but not limited to, Residential Life, Dean's Office, Events Management & Primary Care Health Services.
Perform all other related duties as assigned.
Skills, Qualifications & Requirements:
Knowledge, Skills and Abilities
Experience setting daily/weekly/monthly schedules for employees
Ability to engage in active listening, demonstrate effective information gathering to accurately assess response needs and provide or coordinate necessary response.
Excellent critical thinking and decision making skills, along with the ability to prioritize, multi-task and maintain flexibility. Ability to articulate and support rationale for decisions, including but not limited to interpretation and application of policy, procedure, and compliance guidelines.
Ability to prioritize and communicate effectively; to follow through to completion or hand off information for follow through.
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities who have experienced trauma and/or bias (e.g., people of color, LGBTQ+ people, immigrants, justice involved persons, persons experiencing domestic/intimate partner violence, people with physical and cognitive disabilities, people with mental or behavioral health concerns, etc.).
Ability to show empathy and be nonjudgmental towards distressed individuals.
Strong administrative skills with attention to detail.
Highly organized and able to quickly respond to steady volume of communications by phone or email.
Ability to maintain diplomacy and fairness by listening, understanding and collaborating with students, senior staff and colleagues.
Outstanding organizational and interpersonal communications skills and ability to foster a spirit of teamwork to accomplish team goals.
Experience in conflict resolution.
Demonstrated good written and oral communication skills, including delivering unwelcome information or setting boundaries.
Experience in response to crisis or concerns for safety across all elements of safety.
Required Qualification Summary
Bachelor's Degree Required, minimum 2 years of relevant work experience
Have a demonstrated commitment to supporting inclusive practices and working with diverse communities.
Must have the ability and willingness to work in a high-stress environment.
Must be able to work flexible hours, including potential for work nights, weekends, and holidays. Potential for on-call remote support responsibilities.
Strong technological skills and ability to communicate virtually with students, campus administrators, and the general public via phone, email, Zoom or other conferencing platforms.
Basic proficiency with Microsoft Office Suite and GSuite
Will be required to sign confidentiality agreement and maintain strict confidentiality related to student and employee information.
Must follow current health and safety protocols for in person work as provided in campus policy.
Preferred Qualification Summary
Advanced Degree(s) and/or training in human services, counseling, psychology, social work or related fields highly preferred
Professional experience in the areas of crisis response, behavioral health, residential/student services at a College/University or post-secondary institution equivalent
Familiarity with higher education compliance, including FERPA, Title IX, and Clery
Experience in community based restorative practices, mediation and/or conflict resolution.
Experience with professional staff supervision and scheduling or operations management
Since its founding in 1889, Barnard has been a distinguished leader in higher education, offering a rigorous liberal arts foundation to young women whose curiosity, drive, and exuberance set them apart. Ours is a diverse intellectual community in a unique learning environment that provides the best of all worlds: small, intimate classes in a collaborative liberal arts setting dedicated to the advancement of women with the vast resources of Columbia University just steps away in the heart of vibrant and electric New York City.