Student Services is the is the first point of contact bridging academic and administrative functions and services at Tufts. Student Services provides a wide range of support, from guidance on how to pay tuition, apply for financial aid, obtain a transcript, register for classes, and leverages their service center structure in support of other student facing department’s service needs when appropriate. Student Services collaborates with students, families, faculty, staff, and outside agencies to provide accurate and timely information and support of the completion of university transactions, as they relate to their areas of expertise.
What You'll Do
This is a hybrid position expected to be on campus at least 2-3 days each week.
The Student Services Representative is the first point of contact for the Office of the Registrar, Financial Aid, the Bursar for the schools of Arts, Sciences and Engineering, University College, and financial services for the Fletcher School. The Student Services Representative provides support to other student facing offices and operations when appropriate. The Student Service Representative provides high-quality service via phone call and email assisting students, faculty, staff, parents, and alumni navigating a wide range university and governmental policies and processes. Student Service Representatives explain and interpret university policy and resolve questions and problems for students, faculty, staff, and parents. They are responsible for maintaining accurate information, policies, and processes that are compliant and reflect current practices.
What We're Looking For
Knowledge and skills as typically acquired by a Bachelor’s degree or equivalent experience in higher education or a related field and a High School Diploma/GED is required.
Ability to use all aspects of Microsoft Office and Zoom.
Ability to learn aspects of the Student Information Systems, Powerfaids and Transact systems that will assist in timely response.
Must become familiar with University operational calendar and information flow regarding: student records, biographical data and University policies and procedures;
Excellent organizational, communication, and time management skills;
Ability to use good judgment and discretion in handling sensitive issues;
Demonstrated ability to multi-task and not be hindered by frequent interruptions;
Accuracy and attention to detail to respond and interact with diverse populations;
Acknowledge errors in a timely and professional manner.
Some college work and experience in education/higher education setting.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.