The mission of the We Care program is to support any learner who experience difficulty maintaining academic progress due to personal challenges or external obstacles. We Care provides assistance to learners by providing resources, referrals and guidance to help the learner overcome the difficult circumstances.
He/she/they will be responsible for data analysis, reporting and documenting of We Care services including walk-in's, phone calls, and emails to We Care. This role serves as the primary point of contact for efforts surrounding basic need insecurities, efforts around underrepresented populations and wellness initiatives for the department, including food and housing needs.
He/She/They will be responsible for working with Dining Services and related student groups to for the ongoing development and management of the Swipe 2 Care program. He/She/They will liaison with various offices and student groups based in Boston and throughout the global campus structure to support efforts surrounding basic need insecurities, including working with the Program Manager to gather, update and maintain accurate information on the department website and social media outlets.
This position carries significant responsibility because of the time sensitive information that must be accurately conveyed to all customers. This is a highly visible position requiring constant customer contact via telephone, e-mail and in-person visitors, and the ability to provide assistance to the point of problem resolution. Reporting to the Director of Student Support Services & We Care, this person will provide the necessary assistance related to student services concerns so that the need to refer the client to another staff person/department will be minimized.
Additionally, this position requires significant interaction and collaboration with constituents such as Registrar, Housing and Residential Life, Off Campus Housing and Student Support, Beyond Boston, Facilities, Student Financial Services, Disability Resource Center, University Health and Counseling Service, Northeastern University Police Department, and Academic Advising.
The Assistant Director must be comfortable working in a very fast-paced environment. He/She/They must possess the ability to handle confidential information in a sensitive manner; be detailed oriented; possess strong administrative experience and communicate clearly and effectively to a diverse student, parent and staff population. Additionally, He/She/They must possess enthusiasm for higher education and a commitment to the mission and goals of the University through his/her dedication to customer service. In the absence of the Director and Associate Director of Student Support, the Assistant Director will be expected to be available by phone after hours and available some nights and weekends as needed.
This role is an on-campus position.
Master's in Student Personnel or related degree required. The ideal candidate has 3-5 years of full time, professional experience in a College/University setting or a related field.
Employee must have the flexibility to work on several projects concurrently. Demonstrate diplomacy and sensitivity in working with confidential matters. Requires sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow through; ability to work under pressure with a positive attitude. He/she/they must be able to work independently as well as part of a team. Must be able to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service. Ideal candidate: outgoing, detail-oriented team player that is able to communicate clearly to a diverse student, parent, and staff population.
Customer Service Skills: professionalism; diplomatic; reliable and consistent service; ability to assess problems and customer needs; Able to handle difficult customers and situations. Some experience with housing database systems required. Management experience and experience supervising full time professional staff: leadership skills; ability to motivate others; diplomatic and consistent; conflict mediation skills; able to work as a part of a team; some training and development experience preferred; excellent organization skills- Attention to details. Knowledge of PCs, Word, Excel, Windows applications and website maintenance and development. Functional use of database applications preferred. Strong Communication and Public Speaking Skills: Ability to communicate information to large groups of parents and students at Orientation and Admissions Open House presentations; listens well; good verbal and written skills, including the ability to proofread publications and other written materials. Demonstrate ability to multi-task in a fast-paced, high traffic environment. Ability to handle sensitive and confidential materials. Willingness and ability to adapt and learn quickly new policies and procedures.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.