The Patient Assistance and Records Associate will assist the Patient Assistance and Records Supervisor in the day-to-day operation of the University Health and Counseling services.
Minimum of two years of related office experience, preferably in a university/college health center, or an applicable customer service setting. | Professional, diplomatic, reliable, personable, and consistent customer service skills | Experience in using Windows-based personal computer workstation, sufficient to demonstrate proficiency in several computer-based applications after training. This includes EClinical Works (ECW), Interactive Client, and other software. | Knowledge of Medical Terminology preferred | Ability to process phone and in person inquires in a fast paced, often stressful environment, while exhibiting strong communication skills, including listening, expression, and empathy. | Ability to provide clear, consistent and accurate detailed information regarding University Health and Counseling Services. IDEAL candidate: | Outgoing, pleasant team player who consistently and reliably builds positive customer relationships with students, families and colleagues through skillful problem identification and resolution. Via phone and in-person interactions. | One who possesses the maturity to accomplish the multiple tasks at hand, frequently under stressful circumstances, without losing his/her calm and professionalism
Rotating Saturday and evening coverage is required.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.