Responsibilities: Under the general supervision of the Acting Director of The Center for Academic Counseling and Student Success, counselors engage students through effective enrollment and case management interventions and provide service to the College. Counselors' responsibilities include:
Engage Students in Choosing a Career, Degree Program, and a Successful Outcome
Aid students with the selection of a career and curriculum, and advise students of their respective requirements
Help students identify a successful outcome (graduation, transfer with general requirement courses, transfer with degree, employment) and the requirements to achieve this goal
Support students with their educational and life skill planning, as well as plan development
Provide individualized academic counseling to students, virtually or in-person
Coordinate group advisements, when necessary
Discuss transfer and employment opportunities with students
Engage Students in Establishing Successful Behaviors & Monitor their Progress
Connect students to different resources, on and off-campus, depending on the student's need (i.e., tutoring, personal counseling, financial resources, veterans' affairs, benefits access, etc.)
Offer students support, so they adapt to the college environment and expectations
Assist with the coordination and implementation of retention strategies to promote student success
Help create specific retention strategies for students who are academically at risk
Provide intrusive intervention for all students
Report and discuss students' academic and personal concerns with appropriate college officials in keeping with compliance requirements and ethical, professional judgment
Monitor student progress by assessing credit accumulation and credits counted towards the degree program, as well as leveraging early alert warning systems
Provide Outstanding Service to the College
Maintain confidentiality of student information according to FERPA
Assist with various campus reports
Attend appropriate meetings
Work collaboratively with the campus community while serving as a productive member of the Division of Student Access, Involvement, and Success.
Collaborate and communicate through effective, caring, and honest means
Lead by positive example and influence
Serve occasional evening & weekend hours and participate in student orientation programs and workshops.
Required Qualifications: A Master's Degree in Guidance Counseling, Higher Education, Student Affairs, Psychology, Sociology, or a closely related field and two years of experience in admissions or guidance counseling is required. The successful candidate must also possess knowledge of college courses and programs, counseling techniques; experience in using interactive/community building software such as e-portfolios, Facebook, Zoom, and the ability to relate to community college students of traditional college-age as well as non-traditional students of various ages and diverse educational and socio-economic backgrounds. Effective oral and written communication skills are required. The successful candidate will be able to relate well with students & colleagues and possess a deep desire to help students succeed.
Preferred Qualifications: Bilingual verbal and written fluency preferred. Experience using student information systems such as PeopleSoft and course managers such as Blackboard is desirable. Familiarity with higher education trends, especially those affecting the community college is desirable, as well as knowledge of the Guided Pathways model.
Westchester Community College provides accessible, high quality and affordable education to meet the needs of our diverse community. We are committed to student success, academic excellence, workforce development, economic development and lifelong learning. There are approximately 12,000 full- and part-time college credit students. Continuing education students bring the total number served by the college each semester to more than 24,000.