Enrollment Services/Admissions Advisor - Lake Campus, Celina, OH
Wright State University
Location: Dayton, Ohio
Internal Number: 17337
Affirmative Action No.:: 23P016
Department:: Lake Campus Student Services
Minimum Annual or Hourly Rate: $36,000
The Enrollment Services/Admissions Advisor will provide high quality, efficient, and integrated services and outreach efforts throughout the entirety of the student lifecycle. The Advisor will explain, deliver, and enforce a wide array of enrollment policies and related services in a manner characterized by strong customer service and a student centric approach. Additionally, the Advisor will engage in the recruitment and admissions advising of prospective students to Wright State University, and assist with marketing efforts
Bachelor's degree completed by start date with minimum of 2 years of experience providing direct service to students in an enrollment services area, customer service, or related field.
Demonstrated success participating as a member of an interdependent work team.
Demonstrated success communicating with students and others about enrollment services or related policies and procedures.
Valid Driver's License.
Experience with Salesforce, Slate, Marketing Cloud, Banner or similar complex CRM/ERPs.
Essential Functions and percent of time::
40% Student Enrollment Advising and Express Services:
Assist students and their families with Express Services (Admissions, Financial Aid, Bursar, and Registration). Services can be delivered face to face, via phone, email and in large and small group settings. Examples of enrollment advising, and services may include but are not limited to:
1. Registration activity for classes, and related functions. 2. Records release requests. 3. Processing administrative drops and notifying students of schedule modifications. 4. Seeking, obtaining, accepting, receiving, maintaining eligibility for, and returning loans, scholarships, and grants. 5. Meeting financial obligations to the University via available payment methods and strategies. 6. Providing Wright One card assistance, including card deposits, balance information, and utilizing the tools for creation of new and replacement cards. 7. Performing cashiering duties and balances cash drawer, processing payments both in person and via mail. 8. Learning to use and increasingly using self-service resources (such as WINGS Express, Schedule Planner, WINGS, WINGS Resource Center) and electronic forms, scanning to submit paper forms, and performing other self-service functions that reduce phone calls and foot traffic. 9. Requesting special review through appeals, petitions, escalations, or other processes. 10. Other services to be determined.
Represent Wright State in the community, engage with prospective students, and coordinate recruitment activities or programs. Examples of Recruitment Activates include:
1. Provides on-campus tours and maintains a thorough knowledge of Lake Campus programs, information, facilities, and history. 2. Attends college fairs and other external events.
3. Organizes on-site events such as open houses, fairs, etc.
4. Facilitates connecting prospective students to faculty, other services, and offices to aid in decision-making and financial planning. 5. Works with Community Coordinator to promote housing at the Lake Campus.
10% Marketing Assistance:
Assists with the overall management of the comprehensive social media presence for the Lake Campus, and provides insight and examples based on observations in the recruitment field.
10% Other Duties as Assigned
Climate controlled office environment with high volume of customer service traffic. Requires some evening and occasional weekend hours.
Reliable transportation is required due travel. Driver's License required. Must meet University requirements to drive a university vehicle.
Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.
To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University making an employment offer contingent on various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources.
Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.
Wright State University serves nearly 18,000 students and offers more than 230 undergraduate, graduate, doctoral, and professional degree programs through eight colleges and three schools. Located in the city of Fairborn in Greene County, Ohio, Wright State is conveniently situated adjacent to Wright-Patterson Air Force Base and is less than 10 miles from downtown Dayton. One of our eight colleges, Wright State University–Lake Campus, is a university-operated regional campus on the shores of Grand Lake St. Marys in Celina, Ohio. The Wright State alumni community is more than 109,000 strong. For more information please visit www.wright.edu.