Career Center

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Department Summary

Center for Campus Involvement Overview (http://campusinvolvement.umich.edu)

The Center for Campus Involvement (CCI) in University Unions within Student Life at the University of Michigan is a dynamic, student-focused department that serves all undergraduate and graduate students through student programs, student services, and student development. Through meaningful involvement, CCI creates transformative experiences, a vibrant community, and lifelong memories for University of Michigan students. CCI recognizes and supports over 1,500 student organizations through education, advising, advocacy and services. CCI also implements hundreds of social, educational, cultural, and recreational programs each year, focused on building community within and beyond University Unions’ facilities. CCI directly employs 14 regular staff and 80 student staff.

University Unions Overview (http://uunions.umich.edu)

University Unions is a self-funded auxiliary enterprise which serves the campus through its three historic unions (Michigan Union, Michigan League, Pierpont Commons), academic meeting and dining facility (Palmer Commons), Center for Campus Involvement (over 1,500 student organizations and hundreds of programs), and works in close partnership with Conferences & Event Services and Michigan Dining to provide student-focused and customer-oriented service to the campus community. Total budget volume for University Unions approximates $20 million. University Unions directly employs over 80 regular staff and 250 student staff.

Job Summary

The Ticketing Manager provides essential leadership and oversight to the Michigan Union Ticket Office (MUTO) operation, handling ticket sales for an array of events hosted by student organizations, UM Departments, local presenters, and national promoters in on-campus as well as community venues ranging in seating from 300-10,000. You will address customer service concerns, develop and maintain campus and community partnerships, and manage the ticketing system, Tessitura. You have fiduciary oversight of a $400,000 departmental budget and maintain MUTO's credit card and cash handling compliance observing UM policy. You will supervise and train student ticket agents. You will report to the CCI Assistant Director for Campus Resources.

Leadership of Ticketing Operations (45%)

• Plan, manage, and coordinate Ticket Office sales operations by facilitating ticketing agreements, meeting with clients, setting up events in the ticketing system, maintaining contact and communication through event fruition, preparing staff to sell event tickets (in advance and at the event), attend events (as needed) to facilitate box office operations night of show
• Perform system updates, manage and deduplicate the database, and serve as systems administrator for Tessitura (ticketing software)
• Help resolve operating problems and/or customer concerns to sustain MUTO's culture of providing excellent customer service
• Direct MUTO team, delegate, and assign work tasks to suit delivery of services and operations efficiency
• Represent the Michigan Union Ticket Office in ongoing business relations with clients, build/maintain relationships with clientele, and promote MUTO to potential new clients
• Collaborate with University colleagues (i.e., University Productions) to coordinate logistics for daily operations and show
• Maintain ticketing equipment (scanners, printers, etc.) and ensure ability to operate in on-site/event locations
• Maintain ticketing website and marketing functions, ensuring a synergistic approach across CCI with the Communications and Marketing Specialist
• Partner closely with the Major Events Manager, who also reports to the CCI Assistant Director for Campus Resources

Supervision of Staff (30%)

• Hire, Train, and Oversee graduate interns and/or undergraduate student employees to fulfill MUTO's staffing needs and create a robust team
• Serve as the direct supervisor of approximately 20 MUTO student employee ticket agents and managers in the Michigan Union Ticket Office (MUTO).
• Collaboratively conduct recruitment and hiring processes based on staffing needs with the Major Events Manager
• Develop and maintain training content and processes for new team members
• Delegate and manage schedules and projects assigned to student staff and student managers
• Foster community and engagement amongst staff by organizing staff meetings, retreats, professional development opportunities, and social gatherings, in addition to meeting with staff one-on-one at least twice per semester

Financial (20%)

• Audit records of sales activity and associated data
• Direct ticket sales (over-the-counter, phone, mail order & online) in the range of $2.5 million per annum
• Make expenditures for materials, equipment, support, staff and travel
• Develop operating budgets, maintain fiscal responsibility, prepare departmental records, box office reports, statistical summaries, budget line projections, and records
• Oversee cash handling and deposit processes, training staff as necessary. Ensure staff are trained and an appropriate level of separation of duties is maintained
• Collaborate with Student Life Budget and Finance to settle shows and issue payments 

University Unions and Student Life Service (5%) 

• As a member of the Center for Campus Involvement and the Division of Student Affairs, serve on various committees and work teams as requested
• Build and maintain relationships with University and Student Life departments, including, but not limited to, University Productions, Michigan Athletics, and University Musical Society
• Attend and participate in staff training and professional development opportunities

Other Duties as Assigned

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum four years box office or student affairs experience
• At least two years supervision experience

• Master’s degree in Student Affairs/College Personnel, Performing Arts, Theater Management or similar
• 5 years or more of professional experiences (including graduate program work experience)
• Experience with college student activities or events

Position Criteria:

These are the criteria that the hiring team will be evaluating the candidate for

• Passion for working with college students and creativity for student activities work
• Ability to excel in a fast-paced environment
• Ability to anticipate event needs and develop creative solutions
• We ask that you can work regular evenings and weekends
• Commitment to creating an inclusive and equitable environment

Financial/Budgetary Responsibility

This position oversees and manages operational budget (~400K) and is required to complete various cash handling trainings, and maintain credit card compliance.

Working conditions

The position requires flexible work hours, an individual who is able to work frequent evenings and weekends. The successful candidate must be able to work in a collaborative environment, but also work independently and make good decisions that reflect University and Student Life policies, procedures and philosophies.

Physical requirements

Routinely moves items weighing up to twenty-five (25) pounds, etc.

Direct Reports                                                                                                                                                       

Serves as the direct supervisor of approximately 20 MUTO student employee ticket agents and managers. Student staff work approximately 8-12 hours per week.

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.  

Salary may vary depending on qualifications, experience, and education of the selected candidate.

#studentlife

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.