Associate Director, Student Center Reservation Services
Wayne State University
Location: Detroit, Michigan
Internal Number: 76_210707
Essential Functions: JOB PURPOSE:Functions as the senior leader in management in the Director's absence. Provides overall management and direction to the Student Center Reservations team, which is responsible for the reservation and event planning needs of the Student Center, Community Arts Auditorium, St. Andrews Hall and all other locations managed by Student Center staff. Supervises all reservations staff. Reports to Director, Student Center & Div Marketing.ESSENTIAL FUNCTIONS:Functions as the senior leader in management and operations of the Student Center in the Director's absence. Responsible for the management, facility, operational, financial, supervisory, customer service and student development functions of the Student Center and associated spaces and events.Supervises two Event Sales Representatives. Provides overall leadership and direction to staff. Sets expectations & focus, assigns duties, delegates responsibilities, evaluates activities, prepares performance appraisals & professional development plans. Provides coaching, mentoring and teaching. Manages the administrative process for assigned staff including hiring, promotions, terminations, disciplinary procedures, and and salary adjustments. Provides ongoing performance feedback, goal setting, and development plans for staff. Plans for future staffing needs. Provides timely communications to staff.Also indirectly supervises 10+ student staff members. Monitors their work activities, provides training and feedback, and set expectations to utilize their abilities to the fullest extent.Oversees Student Center sales and reservations with Student Center Administration clients to build guest relationships and effective client maintenance. Prepares daily reports for operations staff for room set-up and preparation. Monitors expenditures.Manages the Emergency Medical Services configuration training and setup for all Student Center-managed spaces. Provides Emergency Medical Services administrative support to other campus partners including the medical campus.Works closely with the Student Center Operations staff to contribute to the overall management of the Student Center. Provides feedback on the reservation process and helps set policies and procedures for the operations and reservations staff to effectively operate the building and provide excellent customer service.Assist in the development and implementation of Student Center strategic plan, objectives and tactical plans, policies and procedures. Monitors work activities and resources to make sure established goals and objectives are achieved.Performs other related duties as assigned.Work Context:Job Reports to: DirectorLeadership Accountability: Develops strategic plans and interprets policySupervisory Accountability: Supervises professionals and non-managersOrganizational Accountability: Manages sub-unit of a departmentFinancial Accountability: Monitors expendituresCustomer Accountability: Interfaces with customers outside the departmentFreedom to Act: Subject to general input from supervisor
Qualifications: EDUCATION:Bachelor's degreeRequires a Bachelor's degree in Business, Management or a related field from an accredited college or university. Candidates with an equivalent combination of education and experience may be considered.EXPERIENCE: Specialist (minimum 5 years of job-related experience)Requires 5 or more years of experience managing sales and reservations, preferably in a higher education environment
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.