Career Center

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. 

We have an outstanding opportunity for a Parking Enforcement Officer to work with campus constituents to provide consistent information about parking system processes and procedures, issuing parking permits, collecting parking fees, issuing parking violation warning notices and citations, possibly initiating other sanctions such as immobilization/impounding process and performing other field and enforcement procedures, as required and allowed by law. The Parking Enforcement Officer administers and enforces campus parking regulations to promote the goals of transportation and parking program.  Verifies pay station equipment and enforcement related equipment is functioning properly.  The Parking Enforcement Officer plays an important role in supporting Campus Safety personnel in their mission to preserve and promote the safety of students, faculty, staff and visitors. Responsibilities in this area include hazard identification and reporting, and reporting suspicious individuals and activities to Campus Safety.

Under the general supervision of the Commuter Services Parking Enforcement Supervisor, Parking Enforcement Officers greet and welcome members of the campus community, collect parking fees, provide information regarding permit display and restricted parking areas and enforce parking regulations and assist Campus Safety as needed to direct the flow of vehicular traffic to campus parking areas in accordance with the Washington Administration Code (WAC), the Revised Code of Washington (RCW), and the parking policies of the Bothell campus. Parking Enforcement Officers exercise independent judgment to identify, interpret, problem-solve and recommend appropriate solutions to various parking –related issues. Parking Enforcement Officers use effective interpersonal communication skills to carry out all duties with courtesy, patience and tact, representing the department and campus spirit of helpfulness and customer service.

RESPONSIBILITIES:

•Provide campus and parking information to the campus community and visitors; apply established customer service standards; interact with students, faculty, staff and visitors in a positive, service-oriented, highly-visible manner; offer outreach and assistance, as needed.
•Collect money from permit dispensing machines, and parking meters. Perform basic troubleshooting and basic upkeep of parking equipment. Clear paper jams, replace paper, replace consumable parts as needed, reset equipment, etc.
•Maintain a working knowledge of campus parking regulations, parking lots, parking structures and building locations including differences between UW Bothell and Cascadia Community College.
•Interpret policies and procedures that govern citation issuance; issue neat, accurate and thorough parking warning notices and citations.   Use a computerized handheld ticket writer, operate a vehicle equipped with computerized equipment to validate parking permissions, or manually issue warnings or citations in accordance with campus parking policies and procedures and the WAC and RCW.
•Drive a state vehicle around campus property patrolling parking locations.
•Patrol assigned campus areas and observe parking and traffic patterns; completely inspect daily assigned areas for full duration of the shift; inspect and report lot conditions in case of an oil spill, place a cone, and or place some absorbent on the spot; identify, report and record lost, stolen and altered permits; conduct parking lot surveys for space inventory, occupancy and other information as needed. Carry and use campus radio and/ or cell phone for communication with parking program, security, facilities and both institutions as needed.
•Under the direction of the Commuter Services Supervisor, and in accordance with department policy and state laws, may be required to conduct towing/immobilization/ impound protocol including completing all appropriate paperwork and documents.
•Prepare and complete enforcement logs (with photographs when applicable) or activity reports neatly, thoroughly and accurately to include significant events dealing with Parking Enforcement, and parking sign problems. Reports will include times, place orientation, direction, campus setting, vehicle description, permit status and specific enforcement process undertaken.
•Work with Campus Safety personnel to direct traffic as assigned, and as directed install, post or place any appropriate parking signage, barricades or other traffic control equipment.
•Report observed safety hazards, suspicious persons or activities and damages to campus or private property to Campus Safety.
•Complete special event assignments including posting of event notes etc., year-round and on holidays as needed, in accordance with department policy and procedures and in conjunction with the appropriate event coordinator, ensuring an accurate account of monies collected, when applicable.
•May be required to respond to campus emergencies such as earthquakes, fires, weather-related hazards, after normal hours, on weekends and holidays, as requested or directed to assist Campus Safety and/or Facilities Services.
•Assist with the training of new employees, as assigned.
•Maintain work areas and assigned vehicle(s) to be neat, clean and orderly.
•May be required to appear in court to give testimony related to subpoenas received for citations.
•Assist in administrative duties such as distribution of materials, filing, running errands and change funds and other related duties as needed.
•Perform miscellaneous duties as required

MINIMUM REQUIREMENTS:

One year public contact work in a customer service environment and possession of a valid Washington State motor vehicle driver's license and no previous felony convictions.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

ADDITIONAL REQUIREMENTS:

•Excellent customer service and communication skills; ability to effectively communicate detailed instructions, directions to campus visitors and respond to a variety of visitor questions.
•Effective oral and written communication skills.
•Strong problem-solving skills.
•Computer experience utilizing Microsoft Windows, Microsoft Word and Microsoft Excel software and e-mail programs.
•Must be able to work with diverse populations.

DESIRED:

Current knowledge of Bothell campus Transportation and Parking programs, products, services and systems.

WORKING CONDITIONS:

•Schedule: Monday –Friday 12:00PM to 8:30PM.  May require additional hours for special events, including weekends and holidays as needed.
•Must be able to stand and/or walk up to seven hours per eight-hour shift, nine-hours per ten-hour shift; must be able to cover on foot an average of 1.5-5 miles linear miles daily over hilly terrain, around parked cars in both covered and uncovered parking facilities.
•Must be able to bend, kneel, stoop and carry/lift objects such as parking barricades weighing up to 50 pounds.
•Must be able to provide proof of satisfactory driving record and completion of satisfactory background investigation.
•Must be able to work outside year-round, in extreme weather with or without shelter.
•Work in motor vehicle parking areas with some exposure to vehicle exhaust fumes.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.