Details
Posted: 02-Aug-22
Location: Brooklyn Park, Minnesota
Salary: Open
Location: Eden Prairie Campus
Full/Part Time: Full Time
Employment Condition: Unlimited
Job Description:
The OneStop Navigator (OSN) will provide high quality advising and support for students on issues related to enrollment and student services. The OSN is responsible for assisting current and prospective students in navigating complex admission, assessment, registration records, advising, financial aid, tuition and general college information. Furthermore, the OSN directly supports students' efforts to successfully enroll, persist and graduate through face-to-face, phone and online platforms. The OSN is also responsible for promoting a culture that supports diversity, equity and inclusion in all forms at Hennepin Technical College.
Specific Duties Include:
- Engage in recruitment and outreach efforts with both internal and external stakeholders to ensure that conversion goals for prospective and new students are met.
- Establish goals and assist in calling campaigns to increase recruitment, retention and graduation rates.
- Collaborate with internal and external groups to meet college and department goals and objectives.
- Advise current students to resolve concerns by maintaining in-depth knowledge of policies and procedures pertaining to admissions, advising, financial aid, registration and records.
- Implement innovative approaches to increase enrollment and registration activity of current students
Required Qualifications:
Minimum Qualifications (expected to have to enter job)
- One (1) year of experience in an Enrollment Management area including Admissions, Financial Aid, Registration and Records, Advising, Student Life, Diversity or a related customer service field
- Experience working with students from diverse and traditionally underserved backgrounds and with varied needs
- Effective written and verbal communication skills sufficient to participate in discussions and communicate with various stakeholders
- Comprehensive computer and related technology skills, including web-based resources, chat platform, social media
- Able to manage multiple task and responsibilities in a fast pace environment
- Ability to interpret institutional, state and federal policies and regulations and translate them into advising procedures and processes
Preferred Qualifications:
Preferred Qualifications (desired but not expected to have to enter job)
- Two (2) years of experience in an Enrollment Management area including Admissions, Financial Aid, Registration and Records, Advising, Student Life, Diversity or a related customer service field
- Knowledge of and experience in the Minnesota State Colleges and Universities System
- Knowledge of ISRS, Perceptive Content/ImageNow, uAchieve, and/or Transferology
- Knowledge of FERPA, MN Data practices, MN Department of Higher Education, and/or PSEO regulations
- Proficiency in a second language, particularly in Hmong, Karen, Spanish, Somali, Oromo or Vietnamese
- Prior Call Center Experience
About:
Founded in 1972, Hennepin Technical College is the largest technical college in Minnesota. With campuses in Brooklyn Park and Eden Prairie, Hennepin Technical College has a diverse student population of more than 9,500 and offers degree and non-degree coursework in over 45 programs. Achieving a 99% job placement rate within its network of industry partners, Hennepin Technical College prepares students for in-demand and high-paying employment opportunities Hennepin Technical College is a member of Minnesota State, which includes 30 community and technical colleges and seven state universities serving approximately 400,000 students. It is the fourth-largest system of two-year colleges and four-year universities in the United States.
Hennepin Technical College with campuses in Brooklyn Park and Eden Prairie is a member of the Minnesota State Colleges and Universities System. The college is strategically positioned to meet the economic and workforce development needs of business and industry throughout Minnesota. Hennepin Technical College faculty and staff are committed to preparing students to be successful in obtaining the education and skills that can result in employment and a career. Curriculum is industry validated and delivered in an environment that emulates the work setting. Students receive a well-rounded educational experience that gives them the skills and ability to secure the first job in their career as well as to advance in their career. For more information about Hennepin Technical College, please visit our website at:
http://www.hennepintech.eduBenefits Info:
We offer a GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year. We also offer a variety of retirement benefits including a pension and voluntary retirement plans with an employer match.
