The Student Policy & Compliance is seeking an Associate Director of Support Initiatives who oversees the day-to-day management of the COVID support team and case management of students who test positive for COVID-19. This position also provides high-level project management for university-wide initiatives.
Specific Duties & Responsibilities:
COVID Case Management
Supervise 3-4 Full Time Staff (COVID Administrative Coordinator and COVID Case Coordinators)
Serve as point of contact for all things COVID Support-related, including isolation protocols and services for both Undergraduate and Peabody students
Provide guidance to Student Affairs staff in the graduate schools/divisions regarding COVID support
Provide training or informational sessions for staff, students, student employees (RAs, FYMs, etc.) or others on the subject of COVID Support and isolation protocols
Manage relationships with crucial campus partners including, but not limited to, student health, housing, testing, dining, transportation, Student Outreach & Support, hotel staff, IT, etc.
Manage relationship with any off-campus university isolation housing. Work with staff to create menu, isolation supplies needed for students, emergency and safety guidelines, etc.
Run the quarantine/isolation meetings and other smaller team meetings; Participate in other relevant meetings within student health and student affairs
Steward the data tracking of students in isolation and report creation
Serve as the point of contact for troubleshooting, escalating issues, and reporting
Update materials (i.e. manuals, protocols, planning documents, communication templates) for COVID Support Team
Draft appropriate talking points for situations or events
Responsible for updating content on websites (or providing updates to those who do) and managing COVIDsupport email
Assists/coordinates with Student Health and Wellness Center on any large-scale testing/isolation operations (i.e. move-in, leave/return from breaks)
Serve as the after-hours/on-call presence for the COVID Support operations (evenings/weekends)
Project Management & Administrative Functions
Provide high-level project management for special initiatives.
Perform research/benchmarking projects as assigned, including data analysis projects.
Draft documents and relevant materials, including web-based, supporting on-going education and outreach.
Coordinate evaluation data and and/or assist with administrative processes and special projects.
Complete other special projects as assigned.
Participate in divisional and departmental programs, training sessions, and workshops.
Minimum Qualifications (Mandatory):
Bachelor's Degree required. Master's Degree in Student Affairs, Higher Education or related field strongly preferred.
5 years direct supervision of full-time staff and related experience in Residence Life, Case Management, or related Student Affairs position.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.*
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Special Knowledge, Skills, or Abilities:
Excellent interpersonal, problem solving- and organizational skills.
Strong writing and verbal communication skills.
Awareness of the current issues in higher education.
Ability to thrive and bring order and direction to ambiguous situations.
Demonstrated ability to work independently, exercise discretion and mature judgment and manage multiple priorities at once.
Ability to work well with a variety of people in assessing system strengths and weaknesses.
Strong organization and time management skills.
Ability to partner cross-functionally with other departments.
Ability to work in complex decentralized processes.
Demonstrated understanding of the mission of a complex, decentralized research university.
Experience managing response to crisis situations.
Ability to collect, analyze, interpret, evaluate and summarize data.
Maintain the highest levels of confidentiality with all student academic and nonacademic records.
Flexible, highly skilled and independent position able to handle other appropriate matters as assigned.
This position is full time with an end date.
There may be an option for this position to either be extended or re-classified as full time with no end date.
This position does require evening and weekend on-call hours.
Classified Title: Associate Director Student Well-being Working Title: Associate Director of Support Initiatives Role/Level/Range: ACRP/04/MD Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: M-F, 8:30 am - 5:00 pm Exempt Status: Exempt Location: Homewood Campus Department name: Student Policy & Compliance Personnel area: University Student Services
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.