Career Center

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The School of Information (UMSI), a progressive, interdisciplinary professional school offering five academic programs, has an exciting opportunity for an Admissions and Administrative Coordinator.  Our mission is to create and share knowledge so that people will use information – with technology – to build a better world. The school has five academic programs including an undergraduate degree, three masters degrees, and a PhD. UMSI is a growing school, with innovative and fast-changing curriculum, requiring adept student services that can evolve with the school changes. The successful candidate will thrive in an open, fast-paced and collaborative work environment, and have a desire to work with our talented and diverse students, faculty, and staff population. For more details about the School of Information and our programs, please see our website. 

Reporting to the Associate Director for Recruitment and Admissions, this role provides critical support for areas of admissions, office management, events, and committee support across the school’s five academic programs. 

This role can be hybrid but does require on-site work due to the leadership and collaboration needed.  Flexible work agreements are reviewed annually and are subject to change dependent upon the business needs of the school and/or university requirements.

Admissions (45%)

• Serve as front line staff for answering and triaging inquiries received via phone, email, and in-person.

• Support overall application processing goals as the lead processor for application materials including verification of transcripts, GPA calculations, TOEFL scores, and other documents; working with applicants to ensure all materials have been received and processed. 

• Maintain integrity of application/applicant data by utilizing reporting, resolving errors within systems, pulling suspense reports, and communicating with applicants regarding questions related to their file

• Support the yield and onboarding of incoming students, including: oversee official transcript collection process for matriculated students; adding and removing students from Canvas and other relevant systems

• Process admissions decisions in Wolverine Access (WA)

• Manage the application deferral process (tracking applicant requests, updating official records in WA, updating relevant reports shared with internal and external partners, maintain communication and confirmation of future enrollment)

• Collaborate with UMSI Admissions on the application fee waiver process, and process all application fees

• Partner with the Assistant Director of Student Life on activities or projects, including managing the mailing of student MCards

• Serve as back up and coverage for the I-20 process for incoming students, and other student data processing as needed

• Follow guidelines for FERPA and FOIA regarding access and release of student related information. 

Office Management (35%)

• Serve as the primary staff member for phone and front desk customer service coverage supporting student facing offices, responsible for triaging when appropriate and escalating complex issues when needed

• Hire and train temporary staff for front office coverage and office support

• Manage all mail and delivery services for the Office of Academic and Student Affairs

• Process maintenance requests for office equipment and building issues; ensure office supplies stocked and the office space is well organized and presentable

• Provide calendar support for meeting scheduling for some OASA staff for things such as student probation meetings, team meetings, and academic integrity meetings.

• Lead the enhancement of existing customer service guidance documents and identify and support areas that need additional expansion to support the creation of a comprehensive customer service handbook

• Make recommendations for customer service improvement and increasing efficiencies in front office operations

Event support (10%) 

• Confirm and organize logistics of OASA events: room scheduling, catering, visitor accommodations, signage, event support (working events, setting up, taking down, clean up), and technology needs and set up

• Coordinate the production and organization of materials for events, including: folders, name tags, rosters. Leverage temporary staff to support this work when possible.

• Prepare materials for conferences, coordinate delivery/return of materials, register OASA team members for conferences and recruiting events, process invoices for the school’s participation and potentially even sponsorships

• Maintain knowledge of school and university events, policies, procedures, and resources

• Ensure expense reports are filed for hosted events according to all policies and timelines

Committee support (10%)

• Coordinate with Academic Program Assistant Directors to schedule Academic Program Committee meetings each semester, including: polling committee members to determine availability, organizing calendar invitations, creating Zoom rooms when needed, and providing room set-up support

• Serve as staff support by attending and taking notes at committee meetings throughout the academic year; coordinate coverage for note taking in case of absence or overlap of meetings; send around minutes with action items and follow up on action items

• Bachelor’s degree or an equivalent combination of education, certification, and experience

• Minimum of 2 years experience in a related role including confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully achieve results

• Excellent computer skills and experience with web-based systems, word processing, databases, and basic spreadsheets

• Strong customer service and excellent communication and interpersonal skills

• Demonstrated ability to work well within a team as well as independently; ability to exercise independent judgment when necessary and employ basic reasoning skills 

• Strong attention to detail and proofreading skills 

• Ability to relate well with diverse students, faculty, and staff

• Training, certification, or education in higher education or related field

• Experience working in a college setting in an academic/student services, admissions office, or student life positions such as resident advisors or peer mentors

• Experience and skills in customer service

• Ability to supervise student temporary employees

• Experience with event planning

• Experience with fast-paced and innovative higher educational environments managing volume and complexity

• Knowledge of University policies and procedures

• Experience with data reporting in various query tools, such as Business Objects

Punctual, regular, and consistent attendance is required. May require working during non-business hours and on weekends.

This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy.  Successful candidates must comply with federal, state, and local law, and/or university policies or agreements that require the university to implement specific privacy and security safeguards, including but not limited to ITAR, EAR, HIPAA, FERPA, and FISMA.  This position is responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and following applicable regulations and instructions regarding access to computerized files and release of data internally or externally to the University of Michigan.  

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks will be performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.