Systems Support Specialist, SEAM Financial Aid Systems & Digital Strategies
Johns Hopkins University
Location: Baltimore, Maryland
Internal Number: 91256-en_US
The Johns Hopkins University centralized Office of Student Enrollment and Account Management (SEAM), Financial Aid Operations is seeking a Systems Support Specialist, SEAM Financial Aid System & Digital Strategies. Reporting to the Associate Director, Systems and Digital Strategy, this individual will support the daily operations and ongoing process improvement efforts of SEAM-Financial Aid (SEAM-FA), who is responsible for centralized Federal Title IV and institutional financial aid processing functions. The incumbent works to configure, test, monitor and enhance a suite of Financial Aid systems. The candidate is well-versed in the operation and maintenance of POWERFAIDS, Net Partner and other software applications commonly used in the higher education field.
Specific Duties & Responsibilities:
Assist in supporting eight instances of POWERFAIDS and assist in the POWERFAIDS CLOUD migration
Maintain the daily operations of POWERFAIDS
Monitor POWERFAIDS operations and trouble shoot any POWERFAIDS configuration/operational issues
Maintain and improve the efficiency of POWERFAIDS processes
Coordinate daily POWERFAIDS file imports and exports
Manage POWERFAIDS development projects as assigned
Support the development and delivery of POWERFAIDS process training to staff
Participate in and significantly contribute to the analysis, design and documentation of new POWERFAIDS and other electronically automated processes utilized by SEAM-FA
Conduct appropriate testing of POWERFAIDS upgrades, enhancements in addition to new ancillary software applications used in the operations of SEAM-FA
Assist in the development of POWERFAIDS custom reports
Continue to mature POWERFAIDS knowledge, agility and expertise through College Board training, professional association training opportunities and self-directed study
Collaborates with SEAM-FA staff and other SEAM personnel as needed
Works with divisional financial aid staff as necessary to understand requirements and opportunities for continuous improvement
Assists with parameter roll forward and associated testing
Cooperates with Financial Aid Compliance as needed
Consult with University Information Systems (UIS), University Data Warehouse (UDW), divisional staff and other stakeholders to troubleshoot configuration and processing issues for POWERFAIDS, OnBase and related systems
Monitor daily processing stats and reports to ensure compliance with federal, state, and institutional requirements and monitor systems reports for interface errors
Assist with compilation of data related to annual federal, state, and institutional audits/reports
Assist with student and other customer service contacts during peak periods and /or absence of other assigned staff
Participate in cross-functional working groups and committees
Perform other duties as assigned
Minimum Qualifications (Mandatory):
Bachelor's Degree from a regionally accredited college or university and one year related experience including detailed knowledge and understanding of the Title IV student financial aid rules and regulations and associated systems
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula*
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Three or more years of experience with PowerFAIDS
Experience with OnBase, Slate and Sharepoint
Understanding of and experience with relational databases
Proficiency with JIRA and Salesforce SCM
Ability to review, write and execute SQL queries
NASFAA Certified Financial Aid Administrator
Special Knowledge, Skills & Abilities:
Extensive knowledge of the PowerFAIDs financial aid management system, including setup, configuration, and maintenance
Comprehensive knowledge of and technical ability to use databases and interfaces associated with the administration of federal, state, and institutional financial aid
Experience with automating processes and technology/process improvement and implementation
Experience processing federal, state, institutional, and private financial aid
Excellent data analysis skills
Demonstrated resourcefulness and ability to work independently to problem-solve, recommend solutions, and formulate process improvement
Proficient with Microsoft Office and web-based meeting and collaboration tools (e.g. Teams, SharePoint, Zoom, etc.)
Exceptional customer service and communication (both oral and written) skills
Accuracy and attention to detail in all aspects of the position
Demonstrated initiative, judgment, confidentiality, and discretion
Strong planning and organizational skills, and ability to manage competing priorities
Demonstrated ability to work collaboratively across the organization with a variety of units and divisions
Excellent interpersonal skills, cultural responsiveness, and respect for a diverse, matrixed organization
Commitment to diversity and serving the needs of a diverse population
Proven ability to work independently and as a team member and exhibit resourcefulness in problem solving
Knowledge of data management systems and computer applications
Experience with student financial aid federal software including but not limited to FAA Access, EDconnect, COD and NSLDS
Willingness and ability to learn additional applications as needed
Ability to work effectively under deadlines and simultaneously manage multiple assignments
Classified Title: Financial Aid Systems Administrator Working Title: Systems Support Specialist, SEAM Financial Aid System & Digital Strategies Role/Level/Range: ACRP/03/MD Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: M-F, 8:30am - 5:00pm Exempt Status: Exempt Location: REMOTE Department name: SEAM Financial Aid Personnel area: University Student Services
The successful candidate(s) for this position will be subject to a pre-employment background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.